The player from Ireland faces repeated rejection of their withdrawal by Awbit Casino, despite having reached out via email four times over two weeks without receiving a response. The KYC section indicates no requirements, adding to the confusion regarding the issue.
Awbit Casino - Player’s withdrawal is consistently rejected.
Amount: €100
Awbit Casino
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Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 12m 22s
Case summary
4 hours ago
Public
Public
16 hours ago
My withdrawal is repeatedly rejected by awbit casino.
Awbit have ignored 4 emails from me asking why my withdrawal has been cancelled and to give some more information. I have sent these over the course of two weeks.
I have had no contact as their chat is non responsive, the KYC section of the site says 'none required', I have had one withdrawal previously.
I do not know what the issue is.
Public
Public
5 hours ago
Hello Chazza44,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Awbit Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
