The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Avalon78 Casino - Player’s withdrawal has been delayed.
Amount: €50
Avalon78 Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.8
Avalon78 Casino has a Safety Index of 7.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Since September 4th I have been waiting for the payment via Paysafecard.
The supporters just keep comforting me with the same answer that there are apparently technical difficulties and the case is being investigated. The payout itself can no longer be canceled, but it is always pending.
Would be great if you could help me.
Kind regards
moreno
Automatic translation:
Public
Public
3 years ago
Dear Moreno,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Public
Public
3 years ago
Translation
I've been at this casino for 1 year now and every payout (already paysafecard several times) was processed within 2 hours.
Automatic translation:
