Aussie Play Casino - Player faces unspecified issues.

Dear Purwadi_55,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? 

I will be waiting for your reply patiently.

Best regards,

Kristina

i got win from aussieplay and i want to withdraw my win. i already made my first deposit and i did KYC no word yet on them. I have contacted their support but their support can't decide this all. I already clarified to their support about my victory. and they said i did win all that and they also said using vpn i did no problem. I have prepared all screenshots if you ask I will open all of them. please help me to quickly withdraw the winnings I got my best regards PURWADI

so the problem is that the validation team is taking too long to kyc my data. I think this leads to indications of deliberately slowing it down and eventually I'll get tired of dealing with all of this. I believe they will refuse to pay my winnings.

I have sent my NATIONAL ID along with my DRIVING LICENSE, HEALTH INSURANCE CARD issued by my government along with my family card issued by my government and I happened to renew it 6 months ago. I also sent a screenshot of my crypto wallet, complete with my verified address and details, which I used to deposit to Aussieplay. Lastly, I don't forget to send a photo of myself holding an ID. because I know very well how serious the KYC procedure is. if you ask for everything as evaluation material for help handling my case. then I am ready to send all the details to you.

error, I mean last July I updated my family card. I mean July exactly in the 6th month yesterday

little progress from them. but their validation team asked me to change bitcoin withdrawal method. i don't really understand that for sure I want my victory to be paid

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I asked the meaning of the validation team email to the support service. but the answer from the support service even made me confused. I replied to an email from the validation team but no response. I'm really embarrassed

Thank you for your reply, Purwadi_55. It appears that the casino has requested you to use a different withdrawal method. Have you already selected one and completed all the required steps to utilize it?

ok thanks for your help.. really your support team deserves to be the best.

ya saya telah mengirim metode lain dan saya telah mengkonfirmasi metode saya. bahkan saya memberikan semua metode yang saya miliki, dan saya juga menyerahkan semua keputusan kepada kasino untuk menggunakan transfer BANK atau memilih BITCOIN, LITCOIN . Sengaja saya kirimkan semua yang saya punya,. namun sampai saat ini status withdraw saya tetap sama dan belum maju, dan belum ada kabar setelah saya kirim semuanya. dan saya juga saya tidak mendapatkan pemberitahuan apapun di email saya tentang balasan Anda saat ini. untung saya sering cek keluhan saya dan langsung tahu anda tulis disini

I just contacted their support service. and they asked for extra 1 to 2 working days. I'm not sure what their problem is. it's just that my gut tells me this is not good.

i gave everything..and apparently they ask for wallet address from coinbase. and I don't have that. and i can't make it because coinbase in my country is bricked. they really make me go round and round.

I've sent confirmation to 1. bitcoin wallet address on the INDODAX crypto buying and selling platform 2. BITCOIN TRUSTWALLET address 3. BITCOIN BITKEEP address 4. BANK ACCOUNTS 5. VIRTUAL BANK ACCOUNTS I have sent everything to the validation team. for the BITCOIN COINBASE address I can't meet because my country limits it to COINBASE

validation team confirms. and I was asked to wait even longer for the win. they really made it longer.. maybe they deliberately avoided paying.

I have received a win from Aussieplay. and please close my complaint. I apologize for writing here. the reason I write here is because I'm afraid of Aussieplay. and the fact that they really can be trusted. it's just that the process is so time consuming

Dear Purwadi_55,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru