The player from Indonesia has a problem with a casino but has not provided specific details. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Aussie Play Casino - Player faces unspecified issues.
Amount: $150
Aussie Play Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Aussie Play Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Dear Purwadi_55,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate?
I will be waiting for your reply patiently.
Best regards,
Kristina
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1 year ago
i got win from aussieplay and i want to withdraw my win. i already made my first deposit and i did KYC no word yet on them. I have contacted their support but their support can't decide this all. I already clarified to their support about my victory. and they said i did win all that and they also said using vpn i did no problem. I have prepared all screenshots if you ask I will open all of them. please help me to quickly withdraw the winnings I got my best regards PURWADI
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1 year ago
so the problem is that the validation team is taking too long to kyc my data. I think this leads to indications of deliberately slowing it down and eventually I'll get tired of dealing with all of this. I believe they will refuse to pay my winnings.
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1 year ago
I have sent my NATIONAL ID along with my DRIVING LICENSE, HEALTH INSURANCE CARD issued by my government along with my family card issued by my government and I happened to renew it 6 months ago. I also sent a screenshot of my crypto wallet, complete with my verified address and details, which I used to deposit to Aussieplay. Lastly, I don't forget to send a photo of myself holding an ID. because I know very well how serious the KYC procedure is. if you ask for everything as evaluation material for help handling my case. then I am ready to send all the details to you.
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1 year ago
error, I mean last July I updated my family card. I mean July exactly in the 6th month yesterday
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1 year ago
little progress from them. but their validation team asked me to change bitcoin withdrawal method. i don't really understand that for sure I want my victory to be paid
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1 year ago
I asked the meaning of the validation team email to the support service. but the answer from the support service even made me confused. I replied to an email from the validation team but no response. I'm really embarrassed
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1 year ago
Thank you for your reply, Purwadi_55. It appears that the casino has requested you to use a different withdrawal method. Have you already selected one and completed all the required steps to utilize it?
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1 year ago
ok thanks for your help.. really your support team deserves to be the best.
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1 year ago
Translation
yes i have sent another method and i have confirmed my method. even I give all the methods at my disposal, and I also leave all decisions to the casino to use BANK transfers or choose BITCOIN, LITCOIN . I deliberately sent all that I have. but until now my withdrawal status remains the same and has not progressed, and there has been no news after I sent everything. and me too i didn't get any notification in my email about your reply at this time. fortunately I often check my complaints and immediately know you write here
Automatic translation:
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1 year ago
I just contacted their support service. and they asked for extra 1 to 2 working days. I'm not sure what their problem is. it's just that my gut tells me this is not good.
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1 year ago
i gave everything..and apparently they ask for wallet address from coinbase. and I don't have that. and i can't make it because coinbase in my country is bricked. they really make me go round and round.
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1 year ago
really they are spinning around making me even more dizzy do not understand. I have sent the bitcoin address and they ask for the coinbase bitcoin address. i sent their bank account asking me to confirm to the BANK. really just for $150 winnings it's hard for me to get it.
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1 year ago
and the last time I sent a bitcoin wallet from a trust wallet. they said and told me to confirm with the trust wallet for my bitcoin address. everything that I sent is based on experience at several casinos, even forex brokers, etc., there have never been any problems. but somehow they made it more difficult. again just for a $150 win.
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1 year ago
I've sent confirmation to 1. bitcoin wallet address on the INDODAX crypto buying and selling platform 2. BITCOIN TRUSTWALLET address 3. BITCOIN BITKEEP address 4. BANK ACCOUNTS 5. VIRTUAL BANK ACCOUNTS I have sent everything to the validation team. for the BITCOIN COINBASE address I can't meet because my country limits it to COINBASE
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1 year ago
I'm sending everything I have.. again they ask for COINBASE. but I emphasize I can't create a COINBASE account because my country is restricted.
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1 year ago
validation team confirms. and I was asked to wait even longer for the win. they really made it longer.. maybe they deliberately avoided paying.
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1 year ago
I have received a win from Aussieplay. and please close my complaint. I apologize for writing here. the reason I write here is because I'm afraid of Aussieplay. and the fact that they really can be trusted. it's just that the process is so time consuming
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1 year ago
Dear Purwadi_55,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
