AUSClub Casino - Player’s withdrawal has been confiscated.

Withdrawal rejected they don't want to give my winnings cause something about me violating the betting amount I have never hard of anything like this in my life it is wron and it's not right .

They just didn't like the fact that the machine I was playing was paying I have every right to get my winnings I have done nothing wrong I know I have been gambling online for awhile and not once I've ever come across this situation ,

They are using every excuse to not pay me out

Dear Meliza72,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ausclub.

Please allow me to ask you a few questions, so I can better understand the situation. 

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello , I was playing slots and the game was called Golden eggs . The highest bet was $16 a spin.

Also I didn't use a bonus with my deposit.

Hope that helps.

Thank you I really appreciate it.



Look I have done nothing expect bet bigger amont it's my money I can bet what ever I want to there is no law against that what so ever I never took any bonus I've deposited alot of money on this Ausclub Casno and never had a problem .

But all of the sudden I win $3500 amount I'm getting nothing but problems it's wrong I no my right

Hi I just wanted to know about my

Case cause i heavent hard from you guys ? ,

Thank you very much, Meliza72, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Meliza72 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask AUSClub Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

Thank you so much I really appreciate your help .

Please they have no reason what so ever to not pay me it is unheard off and it is not fair play what so ever

So my I please ask what happens if the Auscasino hasn't got back to you after the time of frame?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Please tell me what happens if they don't reply?

Is that means you close the case ?

I hope not Please tell me that I'm wrong

If I'm right so what's the whole point of making a compl

Complaint when you guys just close the complaint if they don't reply

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter