AU Slots Casino - Player’s struggling to withdraw winnings.

I'm having trouble getting payment and they have asked me to set up an account with JETON.

I have filled in JETOS verification process and I'm waiting for a reply

I pay with visa and would like to be paid the same way.

Can you help with this problem?

Dear Mark,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you ever made any successful withdrawals before? Is there any other alternative withdrawal method that would be suitable for you?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Good news I’ve been approved by JETON and I’ll let you know as things progress

i successfully deposited $1000 to JETON but it was exchanged from EUROS to AUD and $61 was taken out.

Can you help me so when l deposit to JETO it exchanges in AUD

Thank you

Mark G***

I’m trying to get in contact with JETON who Auslots use to transfer money.

This is what’s happening with JETON now

They want me to speak Turkish with them. I can only speak English

I’ve been charged 6% on my money to exchange from AU slot to JETON this is to much

Mark, thank you for your reply. I am sorry, but fees for international transactions are usually managed by the payment provider. Please understand we focus on problems related to online casinos only. Do I understand correctly that this complaint is about Jeton and not AU Slots Casino?

I think so but AU can contact them and ask why l received 6% fees, JETON said money was received from AU in EURO but AU said they sent it to them in AUD. JETON said if it's sent in AUD there are no fees

JETON is a payment system of AU methods of payment.

I'm trying to contact JETON but the onlyl way they allow me to is by speaking Turkish atm. I can only speak English

I apologize Mark, but we cannot help you with this. We have no influence on contracts between casinos and payment providers, or fees charged for international transactions or currency exchange.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.