The player from Slovenia is having difficulties receiving his funds. This complaint was successfully resolved.
Requested withdrawal to Skrill which should be processed in 24 hours but now is already a week.
Contacted their live chat but been told they will process it as soon as possible.
In other words - even support don't know when they will send me my money.
Dear BlueHornet,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
Yeah all I can do is wait.
This casino is notorious for taking even over a month to pay out.
Hello everyone,
Thank you very much, Argo Casino, for taking your time to help us with this case.
BlueHornet, please, keep us updated and let us know when your withdrawal is successfully processed, or if there is anything new.
Dear Kristina Stark,
The first withdrawal request was processed yesterday.
Best Regards,
ArgoCasino.
Received 1st out of 3 withdrawal requests made on May 5th 2021.
Waiting on remaining 2 withdrawal requests to be received.
After 2 extra days still not received money from 2nd and 3rd withdrawal request made on May 5.
Dear Kristina Stark,
The next withdrawal request has been processed.
Best Regards,
ArgoCasino.
Received 2 out of 3 withdrawal requests made on May 5th 2021.
Waiting on last remaining withdrawal request to be received.
Thank you everyone for the update. BlueHornet, please let us know when you receive the last withdrawal.
Dear BlueHornet,
The next withdrawal request was processed today.
Best Regards,
ArgoCasino.
Awesome news, BlueHornet! Thank you BlueHornet and ArgoCasino for your cooperation. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.