HomeComplaintsArgoCasino - Player’s withdrawal has been delayed.

ArgoCasino - Player’s withdrawal has been delayed.

Black points: 32

Amount: €90

ArgoCasino
Safety Index:Low
Submitted: 12 May 2022 | Unresolved : 30 May 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player from Estonia requested a withdrawal a month ago, but it hasn't been processed. Casino didn't respond.

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2 years ago

I requested a withdraw from Argocasino for over a month ago, but they don't pay out. When talking to chat with them they always tell to wait a bit more and that is it. No explanation.

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2 years ago

Dear raidom,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago

Yes i have made withdraw before, last one being in december. Also my account is verified.

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2 years ago

Thank you very much for your reply, raidom. Approximately how long did it take to process the last withdrawal? Did you use Skrill as a withdrawal method in the past?

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2 years ago

My initial deposit was with skrill and in december they insisted to make withdraw with Visa/Mastercard and that worked. Right now they just say "There are some delays in withdrawal requests processing at the moment.

Your withdrawal will be processed soon." But the same answer has been given several times for a month now.

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2 years ago

Thank you very much raidom for your cooperation so far. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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2 years ago

Hello raidom,

I looked at your complaint and will do my best to help you. I would like to invite ArgoCasino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

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2 years ago

We would like to ask the ArgoCasino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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2 years ago

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

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