The player from Germany had been waiting for a withdrawal to be processed for more than 1 month before submitting the complaint. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint.
Ares Casino - The player's withdrawal is delayed.
Black points: 109
Amount: €1,400
Ares Casino
Safety Index:Very lowSafety Index
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2.6
Ares Casino has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
I requested a withdrawal on 12/01/2022. And so far hasn't happened.
Can someone maybe help me
Automatic translation:
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2 years ago
Hello wazzanahmad512,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Ares Casino.
Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your balance?
Looking forward to your answer and I hope we will be able to help you out.
Regards,
Nick
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2 years ago
Translation
That's the first and last payment. AND MY ACCOUNT VERIFIED SINCE 01/12/2022. I used bonus. I've really lost my patience. That's really cheating
Automatic translation:
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2 years ago
Dear wazzanahmad512,
And did you use any bonus? Is the casino still responding to you? When was the last time they responded and what was it? Please forward any relevant screenshots or e-mails to nikolas.b@casino.guru.
Regards,
Nick
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2 years ago
Translation
Hello dear Nick
I used the bonus. This is last answer today. 
Automatic translation:
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2 years ago
Thank you wazzanahmad512 for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.
Wish you best luck resolving it and I hope we will be able to help you out.
Regards,
Nick
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2 years ago
Translation
Dear Nick
It would be very nice. And I thank you in advance
Automatic translation:
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2 years ago
Hello, wazzanahmad512,
I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Ares Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Ares Casino Team, could you please state the reason why the player's withdrawal has not been fully processed yet and when can he expect the payment?
Thank you in advance for providing the information.
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2 years ago
Translation
It would be very understandable and totally helpful. Because I got sick.
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2 years ago
We would like to ask Ares Casino Team to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.
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2 years ago
Dear wazzanahmad512,
Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
I sincerely hope you will not come across a problem like this again.
The casino can reopen this complaint anytime.
Best regards,
Branislav, Casino.Guru
