HomeComplaintsAres Casino - The player's withdrawal is delayed.

Ares Casino - The player's withdrawal is delayed.

Amount: €3,000

Ares Casino
Safety Index:Very low
Submitted: 10 Dec 2021 | Case closed : 05 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's withdrawal from the casino is delayed for over a month. The complaint was rejected as the player stopped responding.

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2 years ago
Translation

I have been waiting for my money for more than 1 month. It never took that long please help me 3000 euro I need my money absolutely. Monday I wanted to see a lawyer

Automatic translation:
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2 years ago

Hello Vesela,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Ares Casino. Please allow me to ask you a few more question before we would move forward.

Are you fully verified in the casino? Did you accumulate your current balance from a bonus or real money? Is this your first ever withdrawal request? Did you contact the casino with this issue? If yes, how did they explain the delay?

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

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2 years ago

Dear Vesela,

We haven't hear from you in a while. Please note that we will be forced to reject the complaint if we won't get any respond within the next 7 days.

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2 years ago

Dear Vesela,

I would like to ask you to answer directly in this complaint by clicking on the link you will receive to your mail box. Please do not write a new complaint, just answer on this one. I will set the timer for 7 more days.

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2 years ago

The complaint will be now rejected as we did not receive any respond from the player.

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