The player's withdrawal from the casino is delayed for over a month. The complaint was rejected as the player stopped responding.
I have been waiting for my money for more than 1 month. It never took that long please help me 3000 euro I need my money absolutely. Monday I wanted to see a lawyer
Hello Vesela,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Ares Casino. Please allow me to ask you a few more question before we would move forward.
Are you fully verified in the casino? Did you accumulate your current balance from a bonus or real money? Is this your first ever withdrawal request? Did you contact the casino with this issue? If yes, how did they explain the delay?
Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
Dear Vesela,
We haven't hear from you in a while. Please note that we will be forced to reject the complaint if we won't get any respond within the next 7 days.