The player from Germany requested a withdrawal in January, but she still hasn't received it. We rejected the complaint because the player didn't respond to our messages and questions.
Ares Casino - Player’s withdrawal hasn’t been processed.
Amount: €500
Ares Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello.I have been waiting since 13.1. on my payout of 500 euros.When I ask in the chat,I always get the same answers.It takes longer to check,it is expedited,....
It's not about thousands! I didn't violate any bonus conditions or anything else. It's the purest rip-off and as soon as you've pressed the payout button, then nothing works anymore. Then just gamble everything down continuously. What can you do there ?
Automatic translation:
Public
Public
2 years ago
Dear Stefanie,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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