HomeComplaintsAres Casino - Player’s withdrawal has been delayed.

Ares Casino - Player’s withdrawal has been delayed.

Black points: 552

Amount: €14,100

Ares Casino
Safety Index:Very low
Submitted: 05 Dec 2021 | Unresolved : 21 Dec 2021
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player from Croatia had been waiting for a withdrawal to be processed more than 2 months before submitting the complaint. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint.

Public
Public
2 years ago

Hello,I am a player from Croatia, I used their promotion of 600% and I paid 24.2€. I got 144.66 € In the end I ended up with 14 100 € profit.I have make withdraw 64 days ago.Withdrawal is still in awaiting all my data is confirmed.Every time I contact them on chet always the same to apologize and that the process is complicated and is still under checking by our management.I sent them an e-mail but I did not receive a reply for 3 weeks. When I sent more than 5 emails then they replied that they apologized for not replying. I play a lot of casinos and this never happened to me. Can you help me.


Thank you

Public
Public
2 years ago

Dear Jasenko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Public
Public
2 years ago

I’ve played this casino but I’ve never withdrawn money from it yet.I sent you to your e-mail. On chet support always the same answer to be patient and to apologize. They respond to emails after a few weeks that they apologize and cannot speed up the process.


Public
Public
2 years ago

Thank you very much Jasenko for your reply. I will now transfer your complaint to my colleague Branislav who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Public
Public
2 years ago

Hello Jasenko,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Ares Casino representative to join this conversation and participate in the resolution of this complaint.

 

Dear Ares Casino, could you please state the reason why the player's withdrawal has not yet been processed and when can he expect the payment?

 

Thank you in advance for providing the information.

Private
Private
2 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
2 years ago

We would like to ask Ares Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Public
Public
2 years ago

Dear Jasenko,

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news