The player from Austria has been waiting for a withdrawal for 6 weeks. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
The player from Austria has been waiting for a withdrawal for 6 weeks. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
The player from Austria has been waiting for a withdrawal for 6 weeks. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
Dear Juana7575R,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm that you passed the KYC verification? Have you ever made a successful withdrawal before?
Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).
Thank you very much in advance for your reply.
Best regards,
Kristina
Dear Juana7575R,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Would you be so kind and confirm that you passed the KYC verification? Have you ever made a successful withdrawal before?
Additionally, if there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).
Thank you very much in advance for your reply.
Best regards,
Kristina
Thank you very much Juana7575R for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Thank you very much Juana7575R for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Hi Juana7575R,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Ares Casino to the conversation to participate in the resolution of this complaint.
Hi Juana7575R,
I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Ares Casino to the conversation to participate in the resolution of this complaint.
Today I have again! What loscost because of mrine payout! And like every day .. you write to me that i have to wait for the processing! But the 7 week now .. and i don't get my money! So dubious casino really .. unfortunately I did not know that is so I saw late unfortunately!
Heute habe ich wieder!was loscost wegen mrine auszahlung! Und wie jeden tag ..sie schreiben mir dass ich wartet auf due Bearbeitung muss !aber das 7 woche jetzt..und ich bekomme meine geld nicht! So unseriöse casino echt ..leider habe nicht gewusst das so ist habe spät gesehen leider!
Hi Juana,
We still haven't heard from the casino. We would like to ask Ares Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
Hi Juana,
We still haven't heard from the casino. We would like to ask Ares Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
Hi Juana,
I tried to get in touch with the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. I recommend you read a review of each casino before you start playing in the future. I wish I could be of more help.
Best regards,
Peter
Hi Juana,
I tried to get in touch with the casino repeatedly but without success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. I recommend you read a review of each casino before you start playing in the future. I wish I could be of more help.
Best regards,
Peter
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