The player from Romania is dissatisfied with the withdrawal process. The complaint was closed as unresolved as the casino did not respond to us.
Arenabet Casino - Player’s withdrawal has been delayed.
Black points: 1461
Amount: €4,000
Arenabet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.6
Arenabet Casino has a Safety Index of 2.6, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
I have a pending withdrawal worth 4,000 euros and this casino refuses to pay me. every day they tell me that they have problems with the payment system and that I have to wait until the problem is solved.
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3 years ago
Dear razvan1804,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?
When exactly have you requested the withdrawal?
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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3 years ago
Thank you very much razvan1804 for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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3 years ago
Hello razvan1804,
I'm Nick and I'll be assisting you from now on. I will now try to contact the casino and let them know about your issue.
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3 years ago
Yes. I contacted the casino and they postponed me, telling me that they had problems with the payment system. I gave your colleague the conversations with the casino.
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3 years ago
Unfortunately, as you can see, the casino did not respond to us. All we can do for now is to keep trying to contact them. In the meanwhile, you can try to contact directly the casino's licencing authority. However, if the casino will fail to respond within the next 7 days, we will be forced to close the complaint as unresolved which may then negatively affect the casino's rating.
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3 years ago
The complaint will be now closed as unresolved for the above mentioned reason. I'm really sorry that we could not help you more but as the casino is non-responsive, there isn't much we could do. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you out.
Best regards,
Nick
Casino.guru
