The player from Portugal had been unable to withdraw his balance of 688 euros from Nashbet.com, a site run by Black Ocean N.V., for the past 4 months despite repeated attempts. He also hadn't received responses from customer support on all three platforms linked to the company. The player stated that he had uploaded his verification documents in November and December of 2023 and had not used any bonuses. He hadn't received any response from the casino. We closed the complaint as the player had another open complaint related to the same issue with Nashbet.com.
APXBET Casino - Player experiences withdrawal delay from Nashbet.com.
Amount: €688
APXBET Casino
Safety Index:Below averageSafety Index
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5.0
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Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
Translation
Good evening,
I am writing to file a complaint against Black Ocean N.V, the company behind the gambling sites nashbet.com, apxbet.com, and copagolbet.com, for not processing my balance and letting me withdraw my funds. I have an account on nashbet.com where I have had a balance of 688 euros for 4 months. Despite my consistent effort to make a withdrawal, it always gets declined. I have verified my account but to no avail. The live support is unresponsive, and I receive no responses via email, not just from nashbet.com but also from the other sites apxbet.com and copagolbet.com. I request assistance in recovering my funds. I have tried everything, but they simply seem to not care.
Best regards,
Automatic translation:
Public
Public
10 months ago
Hello zarteck322,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with APXBET Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that 1 complaint may be related to 1 casino only.
Looking forward to your answer.
Regards,
Nick
Public
Public
10 months ago
Translation
My problem is with nashbet.com which is from the same COMPANY as Black Ocean BV. I have 688 euros stuck there, and no one answers me. my company from APXBET and COPAGOLBET. I uploaded my documents in November and December of last year (2023). I never used any bonuses. The casino never responded to me via live chat (always offline and not via EMAIL, some emails don't even exist, they bounce back). Please help me contact Black Ocean BV to pay me the funds from nashbet.com
Automatic translation:
