The player from Portugal had been unable to withdraw his balance of 688 euros from Nashbet.com, a site run by Black Ocean N.V., for the past 4 months despite repeated attempts. He also hadn't received responses from customer support on all three platforms linked to the company. The player stated that he had uploaded his verification documents in November and December of 2023 and had not used any bonuses. He hadn't received any response from the casino. We closed the complaint as the player had another open complaint related to the same issue with Nashbet.com.