Apuesta Gana Casino - Player encounters repeated withdrawal issues.

I've been having problems with withdrawal. It only allows a maximum of 5,000 for withdrawal, and each time I attempt to do so, I get a message saying NOT_MERCHANT_FUNDS. I contacted support, and all they do is tell me to check back in 72 hours. I waited a week and a half for the withdrawal to reflect in my bank account, and nothing. I contacted support again, and they told me the withdrawal could not be processed, and returned the money to my casino account after a week. Now, I made a new withdrawal attempt and the NOT_MERCHANT_FUNDS message pops up again, and they're telling me to wait 72 hours again. It's always the same.

Hello vargasweed28,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Apuesta Gana Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Have you ever process a withdrawal successfully from the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

If my account is verified, I honestly don't know the exact date, but from the first day I registered, I verified my Account and it was with real money and yes, I have successfully processed withdrawals. The last time I spoke with support was a few hours ago today and tried the same old problems with withdrawal

Hello vargasweed28,

As we usually recommend to wait at least 14 days for any withdrawals to be processed, I would advise to wait out the period to see if the money arrives. If it would not, we can try to intervene. Please let us know in case of any update.

Dear vargasweed28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.