HomeComplaintsApollo Club Casino - Player’s experiencing some difficulties with this casino.

Apollo Club Casino - Player’s experiencing some difficulties with this casino.

Amount: €32

Apollo Club Casino
Safety Index:Low
Submitted: 15 Oct 2020 | Case closed : 09 Nov 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Italy is having difficulties with withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

bad site blocking withdrawals not played

Automatic translation:
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4 years ago

Dear Massimiliano,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I apologize, but I am not sure I understand your problem correctly. Would you be so kind and describe your issue in more detail? Are you trying to withdraw your winnings? What exactly is being blocked?

Please, if there is some communication between you and the casino that could help us move forward with your case, send it to my email address kristina.s@casino.guru. I hope, we will be able to help you to resolve this matter as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

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4 years ago

Dear Massimiliano,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago
Translation

withdrawals are always offline and for 1 monthfile

Edited
Automatic translation:
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4 years ago

Massimiliano, thank you very much for your reply. Have you ever made a successful withdrawal?


Also, have you tried contacting the casino's support as requested?

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4 years ago
Translation

just last year this year they decided to do this very often so they put the withdrawals offline and a casino shouldn't do that.

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Automatic translation:
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4 years ago

Did you contact the casino's support to find out what is going on?

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4 years ago

Dear Massimiliano,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

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