Anonym Bet Casino - Player struggles with verification and casino's unresponsiveness.

I have sent 900euros in Litecoin, played some roulette and ended up with 2030 euros.

They are not answering any of my emails, especially for KYC/verifiying my account even though I have sent over 10 documents.

Hello florentcurtet,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Anonym Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello,

I opened this ticket early because of the 24/7 customer service availability that the casino pretends to have.

I have received an email asking me more documents. I sent them their way. I'm waiting now.

Thank you,

FC

We have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Nick