The player from Germany was unable to log into their casino account after ranking first in a prize game, despite having the correct login credentials. They suspected that the account may have been closed intentionally after their success in the game. The issue was resolved when they were able to log in again, and the complaint was marked as 'resolved' by us.
AmunRa Casino - Player's account access has been blocked.
Amount: €2,000
AmunRa Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
Public
2 months ago
Translation
I have been depositing and playing a lot, and during one game, I participated in a prize game. I ranked first by scoring over 1500 points while the others were below 500 points. I was genuinely far ahead and really excited, but now I suddenly can't log in anymore 😣 It's as if they are doing this on purpose because they saw that.
When I try to log in, it always says 'Incorrect username or password', which isn't true because I was always able to log in before, and now suddenly I can't 🫣
Please help me 😔
Automatic translation:
Public
Public
2 months ago
Dear Nikab,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Did you make a deposit to join the prize game?
- Have you ever participated in a casino prize game before?
- Could you please share your communication with the casino regarding the account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Public
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2 months ago
Translation
Everything is fine, I was able to log in again 🫣 I want to close the case 😊 thank you very much
Automatic translation:
Public
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2 months ago
Dear Nikab,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
