AMPM Casino - The player was excluded from a tournament.

Hello.

I have a big concern, I played for about 3 days in order to stay in the top 3 at a tournament organized by this casino, and when I came in 2nd place I was told for no reason that I could no longer participate, this after only in the last day I deposited €250 plus I canceled a withdrawal of €500 total €750, all to climb to the top.

It doesn't seem normal to me at all.

I want to specify that if I don't get back at least the 750€ I will report them in my country plus I will also go to Brussels to see why in Europe it is allowed to make fun of all licensed casinos in the care of customers

Thank you and maybe you will find out why I did this

Hello Bicunbicun,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AMPM Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when was the last time you did deposit? Did you participate in the tournament with bonus money? Can you please forward the link directly to that tournament? How much is your current balance on your casino account?

Looking forward to your answer.

Regards,

Nick

The last time I deposited was yesterday 29.07.2022, I didn't have any problems with withdrawals, the only thing is that I played a lot for this tournament plus I won two other tournaments with freespins, and those weren't granted to me either. and I can't no explanation given which doesn't seem normal https://ampm.casino/tournaments/details/fromdusktilldawn-06072022+2022-07-06%2000:00:00+2022-08-05%2011:59:00

Hello Bicunbicun,

For some reason the link is not working. Did you create any evidence which would prove your placement in the tournament? Is there any history of it?

I only have evidence here that since I was removed from the race, others have played and passed me, but somehow I didn't receive anything because they said I can no longer participate, being in 2nd place

Hello Bicunbicun,

I'm worried that without any evidence it would be impossible to solve such a case. We have nothing we can contact the casino with so they could basically just ignore it or claim something else. You can try to contact the provider of the game or the licensing authorities of the casino - they could look much deeper into the case and they have access to their data.

I'm really sorry that we could not help you more.

Wish you best luck.

Regards,

Nick