The player from Switzerland has not received her withdrawal. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Amok Casino - Player’s withdrawal has been delayed.
Amount: €5,000
Amok Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hi, I won a relatively large sum at Amokcasino on 10/23/22. The payout status was completed on the same day and I have until today 10/31/22. never got my money I contacted support and they want my bank statement for that period. I think that's cheek. What else can I do?
Automatic translation:
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1 year ago
Dear Szeva67,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you for your understanding.
Best regards,
Kristina
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1 year ago
Awesome news, Szeva67. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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