Amigo Slots Casino - Player believes that their withdrawal has been delayed.

I opened the account on the 3rd of august . I submitted proof of address and pic of bank card which have been verified . I submitted photo I’d on the 10th of august and since then I have sent numerous emails and getting no reply back of them it’s still not updated on account I have put photo I’d which I have and no one is replying to emails . Not even the complaints department

Dear Benjie80,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

since I put my photo Id in on the 10 th of august no1 will reply to emails or update account to say recieved I have sent 6 emails and they won’t reply so can’t withdraw cause there not updating my Id proof . I have paid money out buying photo Id and on website and automated emails it says it takes 48 hrs to approve we are now 6 days later and nothing

I have sent all photo id again by email twice to separate emails so they can’t say they haven’t got either of them

Thank you very much for your reply, Benjie80. I would like to emphasize, that it can take a few business days to complete the verification process. Therefore, I would recommend that we give the casino a few more days. I will keep this complaint opened and if there is no development within the next 7 days, we will intervene. Thank you very much for your patience.

Thanks so much . I will keep you updated

Thanks so much for your advice . I have got everything sorted now and have been able to withdraw

Awesome news, Benjie80. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.