HomeComplaintsAll Right Casino - The player's experiencing an unspecified issue.

All Right Casino - The player's experiencing an unspecified issue.

Amount: 3,500 kr

All Right Casino
Safety Index:Low
Submitted: 10 Jan 2023 | Case closed : 31 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's experiencing an unspecified issue with All Right Casino. The complaint was closed as the player stopped responding.

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1 year ago
Translation

Hi, I asked for my deposits and withdrawals as Allright had withdrawn money that both came to my gaming account or bank account. When I contacted them, they said that I received the money in the account and played for them, which is not true, then I asked for my transactions and my account was blocked

Automatic translation:
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1 year ago

Dear JasminaStojkov.94,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with All Right Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

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1 year ago
Translation

I asked for my game transactions ie withdrawals and deposits because they claim that money has arrived but I haven't received it in my game account. I don't get any data for my withdrawals and deposits and they deny me to get my money back

Automatic translation:
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1 year ago

Dear JasminaStojkov.94,

Can you please forward all the relevant proof and communication with the casino to nikolas.b@casino.guru.

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1 year ago

Dear JasminaStojkov.94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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