AHTI Games Casino - Player's experiencing some issues.

I have now been waiting for 4 days for my documents to be approved and for me to receive the money to my account. No one answers anything.

Now it shows that my balance is 300e WHAT the hell?

Dear tuidux,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents have you already provided? Have you provided all the required documents as soon as possible and in the correct format?

Moreover, do I understand correctly that part of your winnings disappeared?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I delivered everything.

Now the problem is that I won 1500e, but yesterday it showed a balance of 300e, which I withdrew. When I asked what this means, I still haven't received an answer - after all, I recycled 60x

If it's about a bonus, it's given "by force" there's no way to prevent it.

or contact me - I don't know whether to cry or laugh - it will take a week before they answer

No answer from Ahtigames for a week - i.e. Shit place I will never play again - I will also tell everyone about it publicly to everyone who is looking for a new casino - NO AHTIGAMES NO

Thank you for your reply, tuidux. Do I understand correctly that you are not aware of playing with a bonus? Could you please check your bonus history and post here a screenshot of it, if possible?

Moreover, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, you post it here. Thank you in advance.

I'm aware of how the bonuses are played - I'll put them in when I find them - there are no others except the one who regrets not being able to complete the withdrawal + the one when I withdrew what was left there. I sent and only those 2 have come from them, nothing else. I sent 1 myself and I'm still waiting for a reply

Please note that I asked you whether you were aware that you were playing with a bonus or not. Do I understand correctly that you accumulated your winnings with an active bonus?

Could you please post here the screenshot of your bonus history I requested earlier?

oh-well then-I can't fight this anymore when a bigger crisis came into my life-I won't play there anymore, you can't lock it.

Do I understand correctly that you wish to close this complaint?

Yes - I can't fight now - it's gotten worse, which takes away my thoughts.

I understand. We will now close this complaint as per your request. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.