HomeComplaintsACR Poker Casino - The player's unable to register into the casino.

ACR Poker Casino - The player's unable to register into the casino.

Amount: ??

ACR Poker Casino
Safety Index:Below average
Submitted: 30 Apr 2023 | Case closed : 04 May 2023
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

12 months ago

The player's unable to register into the casino for unknown reason. The complaint was closed as the player has no relation to the casino.

Public
Public
1 year ago
Translation

hello, I'm trying to register a new poker account, but after entering my details, the account is suspended. Tried a second time and the same thing happened.

Automatic translation:
Public
Public
1 year ago

Hello nostrodamus,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Americas Cardroom Casino. Please allow me to ask you a few more question before we would move forward.

What kind of error do you get when you try to register? Do you have an account in this casino already? When was the last time you spoke to the casino and what was it about?

If you are unable to register I would simply recommend to join a different casino if you are already experiencing issues here. We can't actually contact the casino if you do not even own an account there.

Looking forward to your answer.

Regards,

Nick

Private
Private
1 year ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

Public
Public
12 months ago

Hello nostrodamus,

I'm not entirely sure what is your complaint about. Do you already own any account in the casino? Do you have any real money balance there?

Public
Public
12 months ago
Translation

I have a problem with the registration itself, after entering the data my account was suspended, I did not even have time to make a deposit

Automatic translation:
Public
Public
12 months ago

Hello nostrodamus,

If you are not able to register than you are simply not allowed to play there. Be sure to chose a different casino which is available to you.

The complaint will be rejected as it is not relevant due to not having account in the casino.

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