ACR Poker Casino - Player's money diasppeared.

I won 6000.00 on the americas cardroom. 777 casino. I attempted to

move the money from the 777 casino to my poker balance on America’s cardroom (required for wothdraw). And the money disappeared. They are not not answering my emails and do not have a contact phone number.

Dear Kelley,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I must admit I am not sure I understand what happened completely. Did you have a balance of $6,000 in your 777 Casino account, and in order to withdraw this amount you had to transfer it to your Americas Cardroom Casino account?

Were you instructed to do this by the casino?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Kelley,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.