ACR Poker Casino - Player accuses casino of mishandling bonuses.

214814357 Bonuses Bonus Cash BTC1000 12:17:04 04/23/2020 $790 $0 $799.8

214720321 Bonuses Bonus Cash BTC1000 09:20:15 04/23/2020 $5 $0 $8.42

214705304 Bonuses Bonus Cash BTC1000 08:40:03 04/23/2020 $205 $0 $206.61

I use to play on this site a lot, but they are stealing my rakeback. I literally got a $1000 bonus credit for playing so much, no strings attach. It took me a while to realize they were taking my rakeback to recoup their $1000 that they gave me for playing so much. Now I find out they don't have a gaming license. So, they stole $811 of my rake back.

Dear daveymac25,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Americas Cardroom Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

So, I've been with them for about 5 years. They gave me a free bonus of $1000 no strings attached since I was raking in the money for them with rakeback. I ended up taking a break from poker then came back and since I haven't received my rakeback. They owe me around $800 in rakeback which I cannot get them to own up to. Also, I was told this by a sports betting agent this "We is fully licensed by the Government of Costa Rica to accept wagers over the Internet and phone".

Barto

 - 10:27 PM

Is there a Costa Rica Gaming License?

No, there is not. While people refer to a Costa Rica gaming license, it doesn’t exist and there are no laws or regulations for online gambling in Costa Rica. Rather, operators need to incorporate a Costa Rica gaming company and make it clear that the object of the company is to provide online gambling services outside of Costa Rica. Online gambling is illegal within the country, so operators need to refrain from catering to Costa Ricans.

Just to be clear, the Costa Rica gambling license does not exist and the operations of Costa Rica-based online gambling sites are not licensed, regulated, or supervised in any way. Even those in possession of the "Data processing license", are still not regulated.

I had a voided bet issue and they're also refusing to pay that too.

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Transaction IDPayment CategoryPayment MethodDescriptionDateMoney InMoney OutBalance1384254440BonusesBonus CashReload Bonus | BITCOIN | July 202317:57:24 08/13/2023$5$0$38.721382941079BonusesBonus CashReload Bonus | BITCOIN | July 202321:54:01 08/12/2023$5$0$35.041381598028BonusesBonus CashReload Bonus | BITCOIN | July 202323:13:54 08/11/2023$5$0$51362005198BonusesBonus CashReload Bonus | BITCOIN | July 202318:38:33 08/02/2023$5$0$5214814357BonusesBonus CashBTC100012:17:04 04/23/2020$790$0$799.8214720321BonusesBonus CashBTC100009:20:15 04/23/2020$5$0$8.42214705304BonusesBonus CashBTC100008:40:03 04/23/2020$205$0$206.61214705134BonusesRakebackRakeback08:39:30 04/23/2020$1.47$0$0213600176BonusesRakebackRakeback05:47:58 04/22/2020$6.57$0$26.09213007039BonusesRakebackRakeback14:53:37 04/21/2020$38.15$0$53.94213007036BonusesRakebackRakeback14:53:37 04/21/2020$15.79$0$15.79212113823BonusesRakebackRakeback16:56:02 04/20/2020$1.66$0$0206914919BonusesRakebackRakeback16:12:11 04/16/2020$187.45$0$218.3205718136BonusesRakebackRakeback06:28:11 04/15/2020$253.64$0$353.64204822862BonusesRakebackRakeback08:51:48 04/14/2020$61.84$0$9217.99204822858BonusesRakebackRakeback08:51:47 04/14/2020$197.99$0$9156.15202889032BonusesRakebackRakeback05:19:36 04/12/2020$129.39$0$7069.93202889031BonusesRakebackRakeback05:19:35 04/12/2020$201.86$0$6940.54202889030BonusesRakebackRakeback05:19:35 04/12/2020$187.11$0$6738.68200316977BonusesRakebackRakeback14:56:23 04/09/2020$45.38$0$189.18199275879BonusesRakebackRakeback10:00:06 04/08/2020$1.82$0$1.82198588315BonusesRakebackRakeback14:24:22 04/07/2020$34.49$0$34.49196598936BonusesRakebackRakeback12:53:02 04/06/2020$142.87$0$195.52196100395BonusesRakebackRakeback16:15:11 04/05/2020$85.79$0$947.66196100355BonusesRakebackRakeback16:15:07 04/05/2020$58.83$0$861.87196100319BonusesRakebackRakeback16:15:03 04/05/2020$45.48$0$803.04196100290BonusesRakebackRakeback16:15:01 04/05/2020$81.63$0$757.56196100231BonusesRakebackRakeback16:14:54 04/05/2020$67.05$0$675.93196100165BonusesRakebackRakeback16:14:48 04/05/2020$33.89$0$608.88191401186BonusesRakebackRakeback21:39:18 03/30/2020$58.28$0$1411.54189806082BonusesRakebackRakeback18:14:08 03/29/2020$61.92$0$872.79188588497BonusesRakebackRakeback03:37:21 03/28/2020$51.14$0$738.94188279907BonusesRakebackRakeback20:08:49 03/27/2020$40.59$0$650.1187485790BonusesRakebackRakeback21:38:29 03/26/2020$31.11$0$99.21187485771BonusesRakebackRakeback21:38:28 03/26/2020$33.69$0$68.1187485760BonusesRakebackRakeback21:38:27 03/26/2020$34.41$0$34.41184559977BonusesRakebackRakeback13:55:08 03/23/2020$8.36$0$8.36183965928BonusesRakebackRakeback18:53:16 03/22/2020$11.49$0$11.49182975121BonusesRakebackRakeback18:49:25 03/21/2020$5.48$0$5.48182073167BonusesRakebackRakeback19:06:17 03/20/2020$16.47$0$16.59181426229BonusesRakebackRakeback21:56:44 03/19/2020$0.12$0$0.12180000227BonusesRakebackRakeback21:17:42 03/17/2020$9.77$0$9.99180000204BonusesRakebackRakeback21:17:41 03/17/2020$0.22$0$0.225501359BonusesRakebackRakeback18:11:46 08/09/2019$3.03$0$35.95$3,266.23$00.00

Hello daveymac25,

Would it be possible to forward your betting and bonus history? Please keep in mind that it is completely up to the casino whether they give you a bonus or not as they are not obligate to. Unless they took away your winnings from already ongoing bonus, there is nothing we or anybody else could do.

That's what I did with above messages. They cannot refuse to pay me my rakeback since that's on my account.

Dear daveymac25,

I'm still very unsure what is your issue about. They gave you a free bonus of $1000 and you expect to get a rakeback from the bonus? Would it be possible to forward the betting history normally downloaded from the website and also your communication with the casino to nikolas.b@casino.guru as this is just written text with no relevance.

Dear daveymac25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.