UK Casino Club Review

The player from Cyprus is experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the Germany is requesting a full report of collected personal information.The casino responded and stated that the player should have received an email. The player replied that they had not. An alternate email address was provided, and the casino resent the information. The player received this shortly after, and the complant was resolved.

The player from Austria had issues with the casino refusing a payout to her Visa card, which she had previously used for deposits without a problem. Despite her account having been previously verified, the casino suggested alternative payment methods, which she could not access. After much back and forth, the casino eventually paid out via Swift. We marked the issue as resolved after the successful withdrawal via Swift.

The player from Ireland has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Hamburg has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Slovenia had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. After he raised his concern with us, we advised him that withdrawal processes could take some time, often up to 14 days, and might be delayed due to factors such as KYC verification or a high volume of withdrawal requests. We encouraged him to be patient and cooperate fully with the casino. Following our advice, the player reported that his withdrawal was successfully transferred to his Skrill account after successful KYC verification. Therefore, we had marked this complaint as resolved.

The player from Ontario had complained about a delay in the transfer of his winnings from an online casino. The player had requested the withdrawal on 11/10/23 and it had been released on 11/13/23, but he hadn't received the requisite email to select his bank for the E-transfer. He had experienced a similar issue about a year ago, which had taken 30 working days to resolve. The player had expressed dissatisfaction with the casino's customer service and the delay in receiving his winnings. However, the player later confirmed that he had received his funds. Consequently, we had marked the complaint as resolved.

The player from Finland submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.