PlayGrand Casino Review

The player from the UK requested a withdrawal on the 30th of March. After reversed withdrawal and requested bank documents, his account was locked for review. He has not received his funds, despite assurance from the casino that they would be processed within 72 hours after receiving the documents. He has not received communication regarding the delay.

The player from Brazil had made a deposit and verified his account at Playgrand. Despite assurances from the casino's chat support, his withdrawal had remained unprocessed past the stated 24 to 48 business hours timeline. He had believed his payment was being purposefully delayed. However, the player later confirmed that the payment had been received and his issue had been resolved. The complaint was eventually closed due to lack of further response from the player.

The player from Finland had won at PlayGrand Casino and requested a withdrawal. Despite the casino's assurance of a 24-48 hour processing period, the withdrawal had remained unprocessed for several days. The player, who hadn't used any bonuses or free spins, had sought an explanation for the delay. We had advised the player to wait for 14 days post the withdrawal request before submitting a complaint. After waiting for an additional five days, the player reported that the casino had fully paid the withdrawal. Despite the player's dissatisfaction with the casino's customer service, the issue had been successfully resolved, and we had closed the complaint.

A player from Montenegro had faced issues withdrawing his winnings from PlayGrand Casino. The casino had initially refused to transfer the money to his card and later cited issues with the player's bank account. After the player filed a complaint with us, we had invited a representative from PlayGrand Casino to join the conversation. The casino had then confirmed that the withdrawal was processed successfully. The player had confirmed receipt of his winnings, thus resolving the issue.

The player from the United Kingdom had reported an issue with PlayGrand Casino. He had requested a withdrawal of £800 but found his account had been closed and winnings confiscated after he submitted the required documents. The casino had returned the initial £200 deposit. We had contacted the casino, which informed us that the internal complaint had been escalated. Since the casino had an official ADR platform, we had advised the player to follow the guidelines for internal disputes processes of the casino. The complaint was then closed with the status "waiting for regulator's decision". After 3 months, the complaint was reopened, but the player did not respond to our messages, leading to the rejection of the complaint.

The player from Luxembourg deposited money and had a small win. They have been waiting for 5 days for the withdrawal with no further communication from the casino. The player later confirmed that the issue was resolved.

The player from Peru had his account blocked because the casino's services were unavailable in his country. He had successfully registered and made a deposit previously, but he wasn't able to access his account to withdraw his funds, which amounted to S/ 1300.00 Soles. The casino had informed him that the funds would be returned within seven days. However, he reported not having received the funds even after the stipulated period had passed. When he raised the issue with the Complaints Team, the casino confirmed that they had sent the full amount. He later confirmed that he had received part of his winnings but was still missing S/ 300.00 Soles. The casino then clarified that they had indeed sent the full amount, suggesting that the missing amount might have been due to currency exchange conversions. Finally, he confirmed receipt of the full amount, which led to the closure of the complaint.

The player from Brazil had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player's issue had been related to a currency conversion fee deducted from her withdrawal amount. She claimed the casino had charged her 56 reais with which she wasn't satisfied. However, we clarified that such fees were usually levied by banks, not casinos. The player had received the majority of her winnings. Therefore, we considered this case as resolved.