This review examines Hotline Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Hotline Casino has a Below average Safety Index of 5.0, which indicates that it may not be an optimal choice for most players as far as the casino fairness and safety go. Proceed with reading our Hotline Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Fairness and safety of Hotline Casino
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Hotline Casino, we read and assessed Terms and Conditions of Hotline Casino in-depth. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be somewhat unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, based on our findings, we advise caution if you choose to play at this casino.
Based on our estimates or gathered data, Hotline Casino is a medium-sized online casino. In proportion to its size, it has received complaints with a high total value of disputed winnings. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
Based on our findings, no important casino blacklists feature Hotline Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
All of that, together with other factors considered in our review, has resulted in Hotline Casino having a Safety Index of 5.0, which is a Below average value. This casino is not an advisable option for players looking for an online casino that creates a fair environment for their customers.
Note: As far as we are concerned, Hotline Casino is related to 2 different casinos. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of Hotline Casino.
Terms and Conditions of Hotline Casino
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Hotline Casino to be somewhat unfair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints regarding Hotline Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 5 complaints directly about this casino in our database, as well as 15 complaints about other casinos related to it. Because of these complaints, we've given this casino 1,914 black points in total, out of which 784 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of Hotline Casino
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
Based on the 40 user reviews of Hotline Casino in our database, it has a Terrible User feedback score. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Licenses and company information
Hotline Casino is owned by WoT N.V., and we have estimated its yearly revenues to be greater than $1,000,000. This makes it a small to medium-sized online casino on our scale.
Hotline Casino is licensed by Curaçao Gaming Control Board in Curaçao.
Payment options, withdrawal limits and win limits
Hotline Casino supports 56 deposit methods. This includes: Skrill, Neteller, PaySafeCard, VISA, Mastercard, Sofort Banking, Multibanco, Neosurf, Boleto Bancario, Bitcoin (BTC), ApplePay, Instant Bank Transfer, Interac, blik, ING Bank, eZeeWallet, MiFinity, PaySera, Allied Irish Banks (AIB), Ulster Bank, UniCredit Bank, Maya, Revolut, SEB Bank, UBB, Volksbank, PIX, PicPay, Banco do Brasil, GCash, UPI, PhonePe, MoonPay, Wert, Bradesco, Itaú, Banco Banrisul, SEPA, Bitcoin Cash (BCH), Cardano (ADA), Litecoin (LTC), Jeton Cash, Banxa, Tether (USDT), Dogecoin (XDG), Ethereum (ETH), Interac e-Transfer, IMPS, Ripple (XRP), MuchBetter, Piastrix, Kvitum, CashtoCode, Tron (TRX), Google Pay, Jeton.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
EUR 5,000 per month
No win limit
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. The options available at Hotline Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
Russian
24/7
German
Polish
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Hotline Casino, your account, withdrawals, or anything else. According to our tests and collected information, Hotline Casino has a good customer support.
Hotline Casino slots and casino games
Players can enjoy these types of casino games at Hotline Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Casino games supplied by 71 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Amatic, Evoplay, Ezugi, Push Gaming, Eyecon, BGaming, GameArt, Endorphina, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, 2By2 Gaming, Iron Dog Studio, Realistic Games, Belatra Games, Relax Gaming, Smartsoft Gaming, Platipus, Swintt, Lucky Streak, Spadegaming, BF Games, Fortune Factory Studios, Spribe, ALL41 STUDIOS, OneTouch, CT Gaming, Spearhead Studios, Mascot Gaming, Vivo Gaming, Onlyplay, Triple Edge Studios, PGsoft (Pocket Games Soft), Gameburger Studios, Gamebeat, MGA, Fugaso, Caleta Gaming, Gamevy, RTG Slots, SpinPlay Games, Retro Gaming, 3 Oaks Gaming, Gamzix, Kalamba Games, Games Global, Just For The Win, EGT Digital, Triple Cherry, Hacksaw Gaming, Netgame, Ka Gaming.
Hotline Casino bonuses and promo codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. Our database presently holds 10 bonuses from Hotline Casino, which are listed in the 'Bonuses' section of this review.
Note: Take a look at our designated Hotline Casino bonuses page for more details about this casino's bonus offers.
Not all of the terms and conditions are translated to the language option provided on the website
Not all payment methods are available for all countries
Interesting facts
In cases when the player's balance is at least 10 times larger than the total sum of their deposits, they will be limited to €5,000 (or currency equivalent) for withdrawal per month. In other cases, the maximum withdrawal amount per month is €10,000
Browse all bonuses offered by Hotline Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(40)
User reviews of Hotline Casino
This is a place to share experience with Hotline Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
After the tempting offer of 'no deposit', it was then said that you had to make a deposit first, then you had to meet the turnover requirement, and then the bonus would be available. This is not immediately apparent. There was nothing about it in the advertisement. So it was a pure marketing strategy lie. You also win almost 200 euros with the bonus, which suggests that you lose a lot of money before you get the 'no deposit' credit. But that is not even my reason for writing here. It is the cheeky customer service. Because when I mentioned this, I was told that I couldn't read and that it wasn't their problem. Finally, I was given a great tip: I should learn to read. That's not possible at all.
nachdem Lockangebot 'no deposit' hieß es dann, erst Einzahlung, Umsatzanforderung, dann ist der Bonus erst vergügbar. Das ist zunächst nicht ersichtlich. Bei der Werbung darüber, stand nichts. Demnach pure Marketing-Strategie-Lüge. Zudem gewinnt man bei dem Bonus knapp 200 Euro, was erahnen lässt, dass man erstmal einiges an Geld verliert, ehe man an das 'no deposit' Guthaben kommt. Das ist aber nichtmal mein Grund, hier zuschreiben. Sondern der rotzfreche Kundendienst. Denn, als ich dies ansprach, sagte man mir, ich könne nicht lesen, es wäre nicht ihr Problem. Zum Schluss gab man mir den super Tip: ich soll lesen lernen. Geht garnicht.
I won on this casino 700zl and wanted to withdraw. They add 15xwager and changed it into bonus cash because my husband have account on this casino too. They also delete my husband's account. Avoid this casino !! Cheaters!!
Unfair behavior towards the newcomers. Good example that someone who saves money and denies him the payout because there is a rule that no newbie can know: Four bonus payments were triggered and I immediately suspected fraud because I deposited money in their company and I myself at whose expense my payment would be glossed over at their expense. Really rude and to be damned. The system has the task of pointing out to newcomers that four bonus payments are forbidden and don't even let it come to that. What are developers for?
Best regards
Claudia
Unfaires Verhalten den Neuligen gegenüber. Gutes Beispiel, dass jemand, der Geld spart und ihm die Auszahlung verwehrt, da es eine Regel gibt, die kein Neuling wissen kann: Es wurden vier Bonuszahlungen ausgelöst und ich direkt des Betruges verdächtig, weil ich Geld eingezahlt habe in deren Unternehmen und ich mich auf deren Kosten mir meine Auszahlung schönrede auf deren Kosten. Richtig unfreundlich und zu verdammen. Das System hat die Aufgabe Neulinge darauf hinzuweisen, dass vier Bonuszahlungen verboten sind und es erst gar nicht dazu kommen lassen. Wofür gibt es Entwickler.
Viele Grüße
Claudio
At the beginning, when you deposit very friendly of course XD
Am Anfang, wenn man einzahlt sehr freundlich natürlich XD
communication, even if very much against his own customers
Kommunikation, auch wenn sehr gegen seine eigenen Kunden
Just very much against the player and for the house, which is actually a business disaster.
Einfach sehr gegen den Spieler und für das Haus, was unternehmerisch eigentlich eine Katastrophe ist.
Scam Casino. If you play with a bonus here, which is of course offered, you also wager and the payout is cancelled. You may not actually use bonus. Write that under bonus abuse Hääää?? Is it offered? Shows again how Russian casinos or operators cheat. You can't do anything else. Really avoid playing here at any time no money is paid out!
Scam Casino. Wenn hier mit Bonus gespielt wird was ja natürlich angeboten wird man auch wagert und es zur Auszahlung kommt wird die Auszahlung storniert. Man darf Bonus nicht wirklich benutzen. Schreiben das unter Bonusmissbrauch Hääää?? Man bietet es doch an?? Zeigt wieder mal wie russische Casinos oder Betreiber betrügen. Was anderes können Sie nicht. Wirklich meiden nie hier spielen zu keiner Zeit es wird kein Geld ausgezahlt!
Likes to cancel payout allegedly bonus abuse does not exist
Storniert gerne Auszahlung angeblich Bonus Missbrauch gibt es aber nicht
RTP low
RTP niedrig
Slots are manipulated
Slots werden manipuliert
Support underground difficult to reach
Support unterirdisch schlecht zu erreichen
Little selection of slots most are supposedly blocked for my country elsewhere it works without any problems
Wenig Auswahl an Slots meisten sind angeblich gesperrt für mein Land woanders geht es problemlos
Payout options too few
Auszahlungsmöglichkeiten zu wenig
Winning in the tournament requires high wager before cashing out
Gewinn im Tournament erfordert hohen Wager bis zum Auszahlen
NEVER PLAY HERE! Their machines are treated so that the RTP is VERY LOW, in addition there are some false ones. Stay away from the WOT NV CASINOS. In addition, if you complain, they delete your account so you can not cause problems. Abusive bonuses and when you win they put you in many problems, do not play under any circumstances.
NUNCA JUEGUE AQUI! Sus maquinas estan tratadas para que el RTP sea MUY BAJO, ademas hay algunas falsas. Aléjese de los WOT N.V CASINOS. A demás, si te quejas, te borran la cuenta para que no puedas causar problemas. Bonos abusivos y cuando ganas te ponen muchos problemas, no jugar bajo ningun concepto.
FAKE SLOTS AND VERY LOW RTP
SLOTS FALSAS Y MUY BAJO RTP
You can't complain or your account will be deleted.
Dishonest, rude and deceitful. Don't deposit even 1 cent there.
Safety Index explained
Safety Index of Hotline Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Hotline Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Below average5.0/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Bonanza Game Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Submitted:
27 Nov 2024
Show more complaints (+5)
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