HomeOnline casinosHotline Casino Review

Hotline Casino Review

avatarZuzana C.
Last updated 12/2025
Safety Index
5.7
User feedbackBad
14 reviews
avatarZuzana C.
Last updated 12/2025

Read our Hotline Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

Doesn't accept players from Ohio
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Pros and cons

  • Tournaments available
  • Live chat support is available 24/7
  • Live dealer games are available
  • Live chat is available only after registration
  • Not all of the terms and conditions are translated to the language option provided on the website
  • Not all payment methods are available for all countries

Casino screenshots

hotline_casino_homepage_desktop
hotline_casino_promotions_desktop
hotline_casino_homepage_mobile
hotline_casino_promotions_mobile

Hotline Casino Review

Hotline Casino was tested by our casino review team. They used our casino review methodology to look at its strong points and the areas that need work. Our team checked the casino's Terms and Conditions, licenses, player complaints, support, and limits. They used these to find out if this casino is safe and honest or a risk to players.

The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. The result for Hotline Casino is a Below average Safety Index of 5.7. It tells us there is room to grow on fairness and safety. Continue reading our Hotline Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Fairness and safety of Hotline Casino

To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.

In our review of Hotline Casino, we read and assessed Terms and Conditions of Hotline Casino in-depth. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor.

Based on our estimates or gathered data, Hotline Casino is a medium-sized online casino. In proportion to its size, it has received complaints with a high total value of disputed winnings. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.

Based on our findings, no important casino blacklists feature Hotline Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.

All of that, together with other factors considered in our review, has resulted in Hotline Casino having a Safety Index of 5.7, which is a Below average value. This casino is not an advisable option for players looking for an online casino that creates a fair environment for their customers.

Note: As far as we are concerned, Hotline Casino is related to 4 different casinos. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of Hotline Casino. They resulted in a lower Safety Index than this casino would have without related casinos.

Reviewing the T&Cs of Hotline Casino

When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Our reviews often turn up clauses and rules in casino T&Cs that we regard as unfair or predatory. In some cases, these can be used to justify not paying out player winnings.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Hotline Casino to be mostly fair.

Note: You can find our specific findings from the T&Cs evaluation here.

Player complaints regarding Hotline Casino

We place a lot of weight on player complaints when reviewing casinos. They offer a clear picture of the issues players encounter and how casinos respond to them. We look at all complaints through our Complaint Resolution Center and from other sources. These all go into each casino's Safety Index.

We currently have 6 complaints directly about this casino in our database, as well as 25 complaints about other casinos related to it. Because of these complaints, we've given this casino 3,758 black points in total, out of which 2,718 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and reviews of Hotline Casino

On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.

Our database has a total of 14 user reviews of Hotline Casino, giving it a Bad User feedback rating. Read the reviews in the 'User reviews' part of this page to learn more.

Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.

Licenses and company information

Hotline Casino is owned by WoT N.V., and we have estimated its yearly revenues to be greater than $1,000,000. Based on the revenues, we consider it to be one of the smaller online casinos on the market.

Hotline Casino is licensed by Curaçao Gaming Authority in Curaçao.

Payment options, withdrawal limits and win limits

Hotline Casino supports 63 deposit methods. This includes: Skrill, Neteller, PaysafeCard, VISA, Mastercard, Multibanco, Neosurf, Boleto Bancário, Bitcoin (BTC), Online bank transfer, ApplePay, Interac, Klarna, blik, ING Bank, eZeeWallet, MiFinity, PaySera, Allied Irish Banks (AIB), Ulster Bank, UniCredit Bank, Maya, Revolut, SEB Bank, UBB, Volksbank, PIX, PicPay, Banco do Brasil, GCash, Unified Payments Interface (UPI), PhonePe, MoonPay, Wert, Bradesco, Itaú, Banco Banrisul, SEPA, Bitcoin Cash (BCH), Cardano (ADA), Litecoin (LTC), Jeton Cash, Banxa, Tether (USDT), Dogecoin (DOGE), Ethereum (ETH), Interac e-Transfer, IMPS, Ripple (XRP), MuchBetter, Piastrix, Kvitum, CashtoCode, Tron (TRX), Google Pay, Jeton, Jetonbank, Bank of Ireland, Dai (DAI), Toncoin (TON), Binance Pay, Solana (SOL), Shiba Inu (SHIB).

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. In the table below, you can see an overview of language options at Hotline Casino.

Language Website Customer support Live chat
English Yes Yes Yes24/7
Spanish Yes Yes Yes24/7
Russian Yes Yes Yes24/7
German Yes Yes Yes24/7
Polish Yes Yes Yes24/7
Norwegian No Yes Yes24/7

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Hotline Casino, account management, withdrawal process, etc. Based on the test we have conducted, we have rated the customer support of Hotline Casino as good.

Hotline Casino slots and casino games

Players can enjoy these types of casino games at Hotline Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games supplied by 78 game providers are available. This includes NetEnt, Novomatic, Nolimit City, Playtech, TaDa Gaming, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Betsoft Gaming, Big Time Gaming, Playson, Amatic, Evoplay, Ezugi, Push Gaming, BGaming, GameArt, Endorphina, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Booming Games, Tom Horn, 2By2 Gaming, Iron Dog Studio, Belatra Games, Relax Gaming, Smartsoft Gaming, Platipus, Lucky Streak, Spadegaming, BF Games, Fortune Factory Studios, Spribe, All For One Studios (ALL41), OneTouch, iMoon, Galaxsys, CT Gaming, Reevo, Spearhead Studios, RAW iGaming, Mascot Gaming, Vivo Gaming, Onlyplay, PG Soft (Pocket Games Soft), Gameburger Studios, Gamebeat, MGA, Fugaso, Caleta Gaming, RTG Slots, AvatarUX, Peter & Sons, SpinPlay Games, Retro Gaming, YGR Gaming (Yes Get Rich), Imagine Live, 3 Oaks Gaming, Gamzix, Kalamba Games, 1spin4win, Games Global, Just For The Win, InOut, PopOK Gaming, EGT Digital, TopSpin Games, Triple Cherry, Hacksaw Gaming, Netgame, Ka Gaming.

Hotline Casino bonuses and promo codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. No deposit bonuses, free spins, and deposit bonuses are some of the most sough-after bonus types. No deposit bonuses can be obtained by registering an account at the casino, while deposit bonuses are given out upon making a deposit. Moreover, casino promotions can also include bonus codes, welcome sign-up bonuses, or loyalty programs.

Currently, our database has the following 10 bonuses from Hotline Casino:

  • 150 FREE SPINS on Fruits of Luxor
  • 100% up to $500
  • 150% up to $300
  • 50 EXTRA SPINS on Legacy of Egypt
  • 100 EXTRA SPINS on Rise of Merlin
  • 50 EXTRA SPINS on Dawn of Egypt
  • 100% up to $400
  • 100 EXTRA SPINS on Grim Muerto
  • 50 EXTRA SPINS on House of Doom
  • 50% up to $300

Please keep in mind that these bonuses might not be available to players from certain regions. See the 'Bonuses' section of this review for more details and to find out which offers are available to you.

Company info

  • Owner WoT N.V.
  • Established 2018
  • Estimated annual revenues < $1,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Hotline Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics
Terms and conditions
Mostly fair
Issues found: 2
Last updatedLast updated
Show detailed analysis

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size
Small to medium casinoMedium group

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.

Complaints ratio
Bad
Total complaints: 21
Last updatedLast updated
  • Opened 0
  • Unresolved 5
  • Resolved 2
  • Rejected 14
Browse complaints

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 1 complaints from other sources.

Blacklists
None
0x

    If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

    Other factors
    Neutral
    Last updatedLast updated

      There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

      Licensing authorities

      Unfair terms and conditions
      • Detection of some betting techniques while wagering bonuses may result in confiscated winnings
      • Claiming one too many bonuses may be seen as a T&C violation

      Games

      Explore the game selection available at Hotline Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

      Game types

      Slots
      Roulette
      Blackjack
      Betting
      Video poker
      Bingo
      Baccarat
      Jackpot games
      Live games
      Poker
      Craps and dice
      Keno
      Scratch cards
      eSports betting
      Crash games
      Available: 12 Not Available: 3
      Real Games
      Verified by Gamecheck

      Game providers

      Show all (78)
      • NetEnt
      • Nolimit City
      • TaDa Gaming
      • Betsoft Gaming
      • Pragmatic Play
      • Novomatic
      • Playtech

      Hotline Casino bonuses

      Browse all bonuses offered by Hotline Casino, including their no deposit bonus offers and first deposit welcome bonuses.

      Casino Guru
      We want players to understand gambling.

      Payments

      Browse an overview of payment methods supported by Hotline Casino, along with related limits and fees associated with transactions to or from your casino account.

      Payment methods

      Show all (63)
      • Skrill
      • Neteller
      • PaysafeCard
      • VISA
      • Mastercard
      • Multibanco
      • Neosurf

      Transaction limits

      Withdrawal limits
      Unknown
      Win limits
      Unknown

      Currencies

      Traditional

      Supported Fiat currencies.

      USDEURPLN

      Customer support

      Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.

      Language options

      Website
      Available in 5 languages
      EnglishGermanRussianSpanishPolish
      Live chat
      Available in 6 languages
      EnglishGermanRussianSpanishNorwegian 1 more
      Customer support:
      Available in 6 languages
      EnglishGermanRussianSpanishNorwegian 1 more
      Live chat rating
      Good
      Last updatedLast updated
      Date and tester
      Rating
      11 Aug 2025
      Jana K.
      Subpar
      22 Nov 2024
      Jana K.
      Subpar
      05 Oct 2023
      Kristina U.
      Subpar
      26 Aug 2022
      Zuzana S.
      Excellent
      18 Jun 2021
      Zuzana S.
      Excellent
      21 Dec 2020
      Tomas B.
      Subpar
      27 May 2020
      Zuzana R.
      Subpar

      User reviews of Hotline Casino

      This is a place to share experience with Hotline Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

      User feedback:
      Bad

      Rated by 14 users

      Very positivePositiveNeutralNegativeVery negative

      Do you have any experience with this casino?

      Write a review
      Casino Guru
      We want players to understand gambling.
      • 4 months ago
      I didn't think this casino was practically a scam... I invested so much money... and when I took the 100 spins bonus without a wager... I won 100 euros... I withdrew it, and they only paid me 50, but the other 50 was rejected and they don't show up anywhere... So, I haven't seen the 50 that I successfully withdrew for 4 days either... this is unseemly... this way you'll lose all your customers... sad...
      • Payments are a problem
      • The support is disgusting
      • 4 months ago
      Excellent casino and quick access to the bonus. Truly hassle-free to get the free spins bonus. The games are very fun and I had no problems accessing them.
      • Excellent way to access the bonus quickly and easily, and it works in any game that accepts the bonus. I really liked the casino.
      • 6 months ago
      It was fine, it's a casino with good bonuses. Good luck getting a payout though! They loooove taking money but all of a sudden GHOST when it's time to payout. WTF IS PAID TO CASH!?!? EXPLAIN THAT PLEASE
      • Frequent tournaments that are winnable
      • No agents working customer service
      • One agent with attitude and will actually avoid you
      • Dodging payouts and payout questions
      • No response via email support
      • No emails about account, nor options to change it
      • No indication of verification success or even receipt
      • 8 months ago
      The casino was alright I got there 10$ free promo and won right off the hope ×250 win which brought me to a total of 100$ something. But was just a carrot at the end of a string I didn't get any decent wins of any significant value and maybe 2 bonus games and they were absolutely pointless. Definitely just trying to get me to deposit on hopes alone. Almost worked if it wasn't to obvious someone is watching your plays again so definitely just your average casino!
      • Good game selection
      • Won a decent amount on bonus
      • Build you up to knock you down
      • Very Low winnings
      • 8 months ago
      I tried two Free Spins bonuses on a Slot Machine from a rather suspicious provider. The return was around 70% RTP, nothing unusual — pretty standard. Since the balance was small (about €17) and the provider seemed a bit shady, I obviously decided not to make any deposit.

      After that, I spent about a week without checking my email, and when I finally did, I found around 20 automated messages from these people.

      I tried to unsubscribe both through their website and via email, but they kept sending spam anyway.

      Today, I went to their Live Chat to give them the kind of warning they fear the most. Obviously, if I ever report this company, it won’t be to whoever gave them their license — it’ll be to authorities that actually investigate and take action.

      Their reaction was immediate: they disabled the chat without even replying.

      So here’s my warning:
      If I receive one more email from the domain @hotlinecasino.com, I’ll feel fully entitled to rally a large community to legally flood their inboxes, including those of the other white-label brands belonging to the same group.
      • It operates illegally in countries where it's not allowed (Portugal).
      • "Unsubscribe" doesn't work.
      • 2 years ago
      After the tempting offer of 'no deposit', it was then said that you had to make a deposit first, then you had to meet the turnover requirement, and then the bonus would be available. This is not immediately apparent. There was nothing about it in the advertisement. So it was a pure marketing strategy lie. You also win almost 200 euros with the bonus, which suggests that you lose a lot of money before you get the 'no deposit' credit. But that is not even my reason for writing here. It is the cheeky customer service. Because when I mentioned this, I was told that I couldn't read and that it wasn't their problem. Finally, I was given a great tip: I should learn to read. That's not possible at all.
      • cheeky customer service
      • Marketing strategy
      • 2 years ago
      I won on this casino 700zl and wanted to withdraw. They add 15xwager and changed it into bonus cash because my husband have account on this casino too. They also delete my husband's account. Avoid this casino !! Cheaters!!
      • Cheaers
      • Avoid ths casino
      • 2 years ago
      The bonus amount won from free spins is available after deposit. Extremely misleading information from the casino.
      • 3 years ago
      Unfair behavior towards the newcomers. Good example that someone who saves money and denies him the payout because there is a rule that no newbie can know: Four bonus payments were triggered and I immediately suspected fraud because I deposited money in their company and I myself at whose expense my payment would be glossed over at their expense. Really rude and to be damned. The system has the task of pointing out to newcomers that four bonus payments are forbidden and don't even let it come to that. What are developers for?

      Best regards

      Claudia
      • At the beginning, when you deposit very friendly of course XD
      • communication, even if very much against his own customers
      • Just very much against the player and for the house, which is actually a business disaster.
      • 4 years ago
      Don’t play here, no responsible gaming tools. Support can’t reachable. If you make a complaint they will change the terms.
      • None none none
      • Slots are manipulated
      • Fake games
      • Self exclusion not available
      • Check their complaints before register
      • After told my addiction I lost 2000$.
      • Reopen the player accounts after inform addiction
      • 1668/jaz never favour of the player under any circumstances
      • Don’t play this license ever again
      • Robbers and stealing
      • 4 years ago
      Scam Casino. If you play with a bonus here, which is of course offered, you also wager and the payout is cancelled. You may not actually use bonus. Write that under bonus abuse Hääää?? Is it offered? Shows again how Russian casinos or operators cheat. You can't do anything else. Really avoid playing here at any time no money is paid out!
      • Likes to cancel payout allegedly bonus abuse does not exist
      • RTP low
      • Slots are manipulated
      • Support underground difficult to reach
      • Little selection of slots most are supposedly blocked for my country elsewhere it works without any problems
      • Payout options too few
      • Winning in the tournament requires high wager before cashing out
      • 4 years ago
      NEVER PLAY HERE! Their machines are treated so that the RTP is VERY LOW, in addition there are some false ones. Stay away from the WOT NV CASINOS. In addition, if you complain, they delete your account so you can not cause problems. Abusive bonuses and when you win they put you in many problems, do not play under any circumstances.
      • FAKE SLOTS AND VERY LOW RTP
      • You can't complain or your account will be deleted.
      • 5 years ago
      Dishonest, rude and deceitful. Don't deposit even 1 cent there.

      Hotline Casino discussion

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