9winz Casino - Player reports unfair betting experience.

I played funky time by evolution on this website. My bets were returned partially and randomly. this website did not let all my bets through. its behaviour is spurious. i lost all of my deposit due to that. This website doesn't conduct its business fairly.dont play here, you will eventually lose all the money, not because of your betting strategy, but because of website cheating you. Totally unacceptable.

Dear gnan12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Regards,

Nick

https://photos.app.goo.gl/bk2oWYauwevib26C9

please check this screen recording, to understand what is happening

here is another screen recording about how my bets are being returned

https://photos.app.goo.gl/5gEvtsx3aP3msfhF9

Dear Gnan12,

Thank you for sharing the videos. After reviewing them, it appears that both bets were lost, and there is no indication of any error. In both cases, the losses were recorded correctly, and your balance was adjusted accurately.

If there is anything else we can assist you with or if you have additional concerns, please don't hesitate to let us know.

Best regards,

Nick

Dear gnan12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

the question is not winning or losing. why bets are accepted and returned. the game should not accept bets after the timer stops, but they are accepting bets and returning them randomly including some bets made before the timer stopped. this is misconduct by the website and game.

I am complaining about this misconduct by the website and not about winning or losing.

Dear gnan12,

Given that this is a live show, minor delays can occasionally occur due to factors such as network latency, connectivity, or even external provider issues, all of which can influence the streaming experience. These are typical challenges inherent to live-streamed games, and both your connection and the provider’s network stability play a role.

From our investigation, we have not identified any anomalies or irregularities beyond the expected parameters of live gaming broadcasts. Should the delay not meet your expectations for gameplay fluidity, I would recommend exploring other game options that may offer a more seamless experience under your current connection conditions.

As this addresses your concern thoroughly, we will now proceed to close the complaint.

Best regards,

Nick