The player is dissatisfied with the casino’s RTP (Return to Player) as he did not win anything. The complaint was rejected as the player stopped responding.
8888.bg Casino - The player complains that he didn’t win anything.
Amount: 3,100 лв
8888.bg Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
1000 and more spins without any bonuses and free games. Each casino has an algorithm. This software is designed to reset you always. The payout percentage is manipulated. There is a game history that proves it.
Automatic translation:
Public
Public
2 years ago
Dear Юмер,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
Public
Public
2 years ago
Translation
In my profile in 8888.bg there is a history of my games. There you can clearly see how nearly 1500 spins the program is set to reset me. For so many spins some free games or one bonus not to win is madness and not luck. to have given me more than x10 bet. I can take screenshots of the history of the games.
Automatic translation:
Public
Public
2 years ago
Dear Юмер,
Please forward all the evidence you have to nikolas.b@casino.guru and we will take a look at it and get back to you as soon as possible.
