HomeComplaints8888.bg Casino - Player is experiencing an undefined problem.

8888.bg Casino - Player is experiencing an undefined problem.

Amount: €2,000

8888.bg Casino
Safety Index:High
Submitted: 30 Oct 2021 | Case closed : 25 Nov 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Bulgaria complains about an uncertain issue. The complaint was rejected as the player stopped responding.

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2 years ago
Translation

This is a new casino 8888.bg Manipulates the game software at the last moment and changes the bonuses described above. I marked another casino because it is not yet on your menu

Automatic translation:
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2 years ago

Dear Ангел,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

What do you mean by changing the bonuses?

The casino will be changed once we add 8888.bg into our system.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Nick

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2 years ago
Translation

They changed the bonus at the last moment, it was for earning money up to BGN 100 and they changed it only with VIP points, the other thing is that they manipulate each account how much to give it and when to give a profit. lets let me send them to you i don't know why

Automatic translation:
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2 years ago

Dear Ангел,

Unfortunately, the casino has right to change their bonuses and bonus terms anytime they want. It is a good-will of the casino to provide bonuses to players. Could you please advise if you had any loss due to this bonus change by the casino? How did it affect your balance?

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2 years ago

Dear Ангел,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any aswer within the next 7 days.

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2 years ago

The complaint will be now rejected for the above mentioned reason.

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