The player from Bulgaria complains about an uncertain issue. The complaint was rejected as the player stopped responding.
8888.bg Casino - Player is experiencing an undefined problem.
Amount: €2,000
8888.bg Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
8888.bg Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
This is a new casino 8888.bg Manipulates the game software at the last moment and changes the bonuses described above. I marked another casino because it is not yet on your menu
Automatic translation:
Public
Public
3 years ago
Dear Ангел,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?
What do you mean by changing the bonuses?
The casino will be changed once we add 8888.bg into our system.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Nick
Public
Public
3 years ago
Translation
They changed the bonus at the last moment, it was for earning money up to BGN 100 and they changed it only with VIP points, the other thing is that they manipulate each account how much to give it and when to give a profit. lets let me send them to you i don't know why
Automatic translation:
Public
Public
3 years ago
Dear Ангел,
Unfortunately, the casino has right to change their bonuses and bonus terms anytime they want. It is a good-will of the casino to provide bonuses to players. Could you please advise if you had any loss due to this bonus change by the casino? How did it affect your balance?
