The player from Ontario requested a withdrawal totaling around $21k three weeks ago but faced delays due to claims of incomplete documents, despite submitting everything required. While it seems the issues are resolved, the withdrawal has not yet been processed, and some funds have only been partially processed.
888 Casino SE - Player's withdrawal request is delayed.
Amount: Can$21,000
888 Casino SE
Safety Index:Above averageSafety Index
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7.7
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Case opened
Current status
Waiting for player to reply
6d 16h 57m 48s
Case summary
7 hours ago
Public
Public
22 hours ago
I have requested a withdrawal of various amount totaling to around $21k. I then received the "run around" that my documents were not complete or missing info (even though it was all there). Seems to be sorted now, but they just haven't processed my withdrawal - I also have a few that have been partially processed.
Public
Public
7 hours ago
Hello BStrykes,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino SE. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
BStrykes has 6d 16h 57m 48s to reply
