888 Casino SE - Player's withdrawal has been delayed.

They would only allow me to withdraw via wire transfer even though I used visa debit transfer, made 1st withdraw of $210 on November 17th, is was approved and sent on the 18th. On november 20th I withdrew $175, it was approved and transferred the next day. On december 1st I reached out, told me it was transferred , made me double check info I provided and it is all correct. Then I was transferred backand forth from department to department 4 or 5 times, was on chat with support for over 3 hrs and nothing was resolved,told I’d be contacted, I wasn’t so I reached out again and got the. Same answers again, the next Dayi relieved an email saying I had to go to my bank and have the trace the wire with the info the casino sent me, so I took time off work, went into my branch, all they could do is look into their suspense account and it wasn’t there, said the compeanys bank that sent is the only one who can trace it and it needs to be initiated by the sender only. I passed tho

is info onto the casino. Waited a day to hear back and they now say I have to get ahold of visa to trace it. This casino is a scam, support is shitty as they only respond once per day even when they say it’s top priority and has been escalated.

Hello Crdunnett,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino SE. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello nick, I was fullt verified when I 1st joined up as I wanted to make sure that I would be able to withdraw as ive had a problem like that here before and it took forever. But when I first contacted abiut the missing paymemt they made me verify 3 or 4 more complete times which wasted 2evwnings after work I fulfilled that process as quickly as possible my winnings were accumulated with real money as I didn't opt I for any bonuses. Even if I did the amount was approved, cleared and transferred the next day.t

The last time.w I spoke to support was Dec/6th and I just got the same run around, I've even just been dropped by the support agent twice now and had to restart all because I told then to pay ne out .

If you would just send me an etransfer for the total $385 and when or if you locate the wire transfer then you can cancel them. Or I will get my bank to reject and return them to your bank.

And here's 1 thing that's stumps me. How could the withdraw be approved , and sent before they claimed I was verified. It had already been released by them

Dear Crdunnett,

I hope this message finds you well.

Some casinos may allow withdrawals of smaller amounts without requiring verification. As we typically recommend allowing up to 14 days for withdrawal processing, could you kindly let me know if your payment is still pending or if there have been any updates since your last post?

I look forward to your reply.

Best regards,

Nick