The player from Canada highlights issues with 777casino and 888casino allowing the creation of multiple accounts while having self-imposed limits. They are requesting a refund of over $5000 for the amounts wagered during this time, with supporting emails available.
888 Casino SE - Player demands refund for multiple account approvals.
Amount: Can$5,000
888 Casino SE
Safety Index:Above averageSafety Index
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7.6
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Case opened
Current status
Waiting for Casino Guru to reply
6d 21h 26m 27s
Case summary
2 hours ago
Public
Public
9 hours ago
Hi Team,
I hope you’re all in good health, I am contacting in regards to how 777casino and 888casino let me make multiple accounts even after hitting my limits imposed by me or temporarily timing it out and subsequently closing my old account and opening the new one. Knowing I had issues with gambling and letting me play. I’d like to get a refund for all of that and I have emails to back it up. Thank you. There should be easily over 5000$ in refunds.. usernames being - Sidh**** sid**** sid****, etc. there’s tons of names under the same emails…
Public
Public
6 hours ago
Hello sati725,
Thank you for submitting your complaint, and I’m sorry to hear about the issue you’ve experienced with 888 Casino. Before we proceed further, I would like to ask a few additional questions:
- When was the first time you mentioned gambling addiction to the casino?
- Did you create multiple accounts using the same personal information?
- Do you currently have any active accounts with the casino?
Looking forward to your response.
Best regards,
Nick
Casino Guru is examining the case
