888 Casino SE - Player demands refund for multiple account approvals.

Hi Team,

I hope you’re all in good health, I am contacting in regards to how 777casino and 888casino let me make multiple accounts even after hitting my limits imposed by me or temporarily timing it out and subsequently closing my old account and opening the new one. Knowing I had issues with gambling and letting me play. I’d like to get a refund for all of that and I have emails to back it up. Thank you. There should be easily over 5000$ in refunds.. usernames being - Sidh**** sid**** sid****, etc. there’s tons of names under the same emails…

Hello sati725,

Thank you for submitting your complaint, and I’m sorry to hear about the issue you’ve experienced with 888 Casino. Before we proceed further, I would like to ask a few additional questions:

• When was the first time you mentioned gambling addiction to the casino?
• Did you create multiple accounts using the same personal information?
• Do you currently have any active accounts with the casino?

Looking forward to your response.

Best regards,

Nick

Hi Nick,

I mentioned it months ago

I did create multiple under the same name phone number and such which indicated a problem also.

no I don’t think so

what’s ur email so I can send the correspondence because they didn’t even reply to the issue!

Hello sati725,

Please forward the mentioned evidences, especially your self-exclusion request where you did mention gambling problems to nikolas.b@casino.guru for further review.

Looking forward to your response.

Regards,

Nick

Sent them all they’re all network side comes from the same emails forwarded it all.

Dear Sati725,

Thank you for providing the emails.

Based on the forwarded evidence, it appears that your accounts were closed on June 4th, with no prior mention of gambling issues or addiction. Could you clarify whether you have any evidence showing that you requested exclusion prior to that date?

Additionally, could you specify the exact dates for which you are requesting a refund of your deposits?

I look forward to your response.

Best regards,

Nick

Each time I made a new account I was doing a time out on my main account then it would let me make a new one and close my old. Please contact the casino to elaborate!

Dear Sati725,

Were those accounts created after 4th of June or before that?

Keep in mind that a time out and account block is not the same as a self-exclusion and if you did create multiple accounts before your exclusion, it is basically a breach of casino rules.

Please specify the exact date of creating of those accounts, requesting of refunds and deposit amounts since 4th of June?

Awaiting your response.

Regards,

Nick

I’m asking for any refunds pertaining to them letting me make multiple accounts while timed out and other issues. I did not break any rules as I did not take any bonuses whatsoever.

As well as excluded.

Dear Sati725,

Thank you for your continued communication. Unfortunately, without the specific information requested in my previous messages, we are unable to proceed with resolving this matter.

I have kindly requested this information multiple times, but as it has not been provided, we will be forced to close the complaint for now. However, please rest assured that you can reopen the complaint at any time by submitting the required details to nikolas.b@casino.guru.

We appreciate your understanding and are here to assist further should you provide the necessary information.

Best regards,

Nick