The player from Spain had experienced a week-long delay of a 200€ withdrawal from 7Signs Casino. His messages to the casino's chat had continually advised patience, despite the delay exceeding the casino's indicated processing time. We had advised the player that it was common for withdrawals to take up to two weeks to process and asked him to remain patient. We had also informed him that if no progress was made within this period, we would intervene. However, we had noticed that the player had submitted two complaints regarding the same issue, leading us to reject one while keeping the other open for further developments.
7Signs Casino - Player's withdrawal is delayed.
Amount: €200
7Signs Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
Public
Public
6 months ago
Translation
I've been waiting for a withdrawal of 200€ for a week now, and they are telling me it's still in queue and might get delayed. Looking at the reviews, it could be that they just don't want to pay. What can be done about this? Whenever I message the chat, they just tell me to keep waiting and that the finance department usually processes it within three days, but a week has already passed and there's still nothing.
Automatic translation:
Public
Public
5 months ago
Dear geinersantillan337,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Public
5 months ago
Translation
Sorry, this was not the casino I wanted to complain about, I was wrong, it was 7sings casino
Edited
Automatic translation:
Public
Public
5 months ago
Translation
Please help me or tell me if it can't be solved
Automatic translation:
Public
Public
5 months ago
Thank you for your reply, geinersantillan337. I changed the casino to 7Signs Casino.
I would like to emphasize again we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
Public
Public
5 months ago
Translation
Let's see, I'll wait for what you tell me. I hope they pay me in that period, but given the attitude and the answers that the casino gives, it's clear that they're not going to always pay me with the same answers, copied texts with what they answer. Thank you, I hope you can help me.
Automatic translation:
Public
Public
5 months ago
We have noticed that you have submitted two complaints about the same issue, therefore, I am forced to reject this one. Your other complaint will remain opened, so from now on, please reply only to that thread. I would like to kindly ask you to always submit only one complaint about each issue. Thank you very much for your understanding.
