The player from Brazil could not log into their original account at Cassinogames.guru after clicking on an Instagram link that awarded $10. Despite depositing $30 and initially withdrawing $5, they were then unable to access their account due to the site redirecting to a random account. We attempted to gather more information from the player but received no response. Consequently, the complaint was rejected due to lack of communication from the player.
7bet Casino - Player unable to access account after redirection issue.
Amount: 500 R$
7bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
Translation
Issue with Cassinogames.guru
I can't log into my account. I clicked on a link from Instagram and received $10 for free to play. I made $500 playing, and to withdraw, I needed to deposit $30. I deposited and was only able to withdraw $5. When I went to withdraw $200, I accidentally left the link. Now I can't access my account because whenever I log into the site, the wheel that awards $10 for free automatically logs into a random account, and I can't access my original account.
Automatic translation:
Public
Public
4 months ago
Hello feraxd123,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7bet Casino LV. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you ever deposit into the casino? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
