HomeComplaints777 Original Casino - Player's account has been blocked.

777 Original Casino - Player's account has been blocked.

Amount: 5,000 ₴

777 Original Casino
Safety Index:Above average
Submitted: 20 May 2022 | Case closed : 06 Jun 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Ukraine requested a withdrawal, but the casino blocked her account soon after. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

do not allow to withdraw money from the account, the application for two days was cheerful for withdrawal and without success! and then the account was blocked in general!

Automatic translation:
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2 years ago

Dear Инна,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you ever made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Have you received any explanation from the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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2 years ago

Dear Инна,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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