The player from Ukraine requested a withdrawal, but the casino blocked her account soon after. We rejected the complaint because the player didn't respond to our messages and questions.
do not allow to withdraw money from the account, the application for two days was cheerful for withdrawal and without success! and then the account was blocked in general!
Dear Инна,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you ever made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?
Have you received any explanation from the casino regarding this issue?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina