The player from Canada reports that 777casino and 888casino allowed them to create multiple accounts despite self-imposed limits and issues with gambling. They request a refund totaling over $5000 and possess emails to support their claim.
777 Casino - Player requests refunds for multiple account issues.
Amount: Can$5,000
777 Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.5
777 Casino has a Safety Index of 7.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 30m 19s
Case summary
3 hours ago
Public
Public
11 hours ago
Hi Team,
I hope you’re all in good health, I am contacting in regards to how 777casino and 888casino let me make multiple accounts even after hitting my limits imposed by me or temporarily timing it out and subsequently closing my old account and opening the new one. Knowing I had issues with gambling and letting me play. I’d like to get a refund for all of that and I have emails to back it up. Thank you. There should be easily over 5000$ in refunds.. usernames being - Sidhu**** sidh*** sidh****, etc. there’s tons of names under the same emails…
Public
Public
7 hours ago
Hello sati725,
Thank you for submitting your complaint, and I’m sorry to hear about the issue you’ve experienced with 777 Casino. Before we proceed further, I would like to ask a few additional questions:
- When was the first time you mentioned gambling addiction to the casino?
- Did you create multiple accounts using the same personal information?
- Do you currently have any active accounts with the casino?
Looking forward to your response.
Best regards,
Nick
Casino Guru is examining the case
