The player from Iowa hit a jackpot while playing on the casino's Sara game hub but is facing delays as the casino refuses to provide answers regarding the game win and has not heard back from management. It took over 3 hours for the casino to respond to her inquiries.
777 Casino - Player experiences delays after hitting a jackpot.
Amount: $5,000
777 Casino
Safety Index:Above averageSafety Index
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7.4
777 Casino has a Safety Index of 7.4, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
4d 22h 22m 58s
Case summary
2 days ago
Public
Public
4 days ago
I hit a jackpot at through Sara game hub and try keep telling me they have not heard from management yet. Refusing to answer questions about the game play win. It took them over 3 hours to even respond. 
Public
Public
3 days ago
Dear dustindwyer0,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 777 Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.
Thank you for your understanding. Wishing you a wonderful New Year 2025!
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