77 Jackpot Casino - The player's withdrawal is delayed.

I won pass already 22 days no moeny guess will never wiil get it very bad casino don't play there no chance to get the withdrawal

Hello smadarddc,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 77 Jackpot Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi nick my account verified already before I won.

I deposited money to the casino account 50 euro and won on 25 of May

Today I contacted them again said 21 days already over the answer was that the casino need more time ...

And now I trief to get in my account I can't guess they blocked me getting error

Thank you smadarddc for all the information. I will now forward your complaint to my colleague Adam who will be assisting you form now on.

Wish you best luck resolving it.

Regards,

Nick

Hello smadarddc,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite 77 Jackpot Casino to join the conversation and participate in the resolution of this complaint.

Dear 77 Jackpot Casino,

Can you please explain the reason for the player's delayed withdrawal and blocked account?

Kind regards,

Adam

We would like to ask the Casino to reply to this complaint.

Hello smadarddc,

There has been no response from the casino so far. I will attempt to contact them again.

In the meantime, please let me know if there are any developments.

We would like to ask 77 Jackpot Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating. 

Dear  smadarddc,

I have tried to contact the casino repeatedly but had no success. Since the casino has no license and doesn't refer to any ADR service, I’m afraid there is nothing that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints may help to change the casino's approach.

I wish I could have been of more help.

Kind regards,

Adam