HomeComplaints747.live Casino - Player's winnings confiscated, account closed.

747.live Casino - Player's winnings confiscated, account closed.

Amount: 190 ₮

747.live Casino
Safety Index:Above average
Submitted: 13 Nov 2023 | Case closed : 28 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from Belarus deposited and won at the casino. Upon trying to withdraw winnings, the casino informed him that Belarusians are not allowed to play and that only the initial deposit of $29 could be withdrawn. His account was then closed. The complaint was closed as the player stopped responding.

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5 months ago
Translation

Alright, under no circumstances should you play here, have a good day everyone.

Good day to all, this site is a haven of thieves and tricksters.

Upon registration, I asked if Belarusians can play, to which the operator replied 'yes', barely any Belarusians play. I deposited the first 29 dollars, placed a bet, lost, then deposited 70 dollars. I won and they did not allow me to place bets over 5 dollars. I placed a bet and a withdrawal, they asked me to upload documents and write a letter, which I did, and received a response from them today.


(Dear 747er,


Thank you for reaching out about the withdrawal of funds.


I would like to inform you that in our casino, we have rules that exclude players from certain countries, and Russia is one of these countries.


However, you can only withdraw the initial deposit of $29.


I have updated your account, and now you can withdraw your funds. However, you can no longer play in our casino.


You can check more information about this in our General terms and conditions - conditions


Best regards,


747 KYC Team)))


And now to the point, this site is full of tricksters and thieves, simply a scam.

Automatic translation:
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5 months ago

Hello filippovichmaxim98,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 747.live Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you register into the casino? Do you have the communication with the casino where they confirmed that you can register from Belarus? How much was your real money balance when they told you that you can't play there anymore? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Edited by a Casino Guru admin
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5 months ago

Dear filippovichmaxim98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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