The player from the Philippines states that the casino returned his winning bet, accusing him of suspected match-fixing without providing any evidence. The complaint was rejected as it was sports betting related.
747.live Casino - Player's winnings are confiscated over alleged match fixing.
Amount: 49,000 ₱
747.live Casino
Safety Index:Above averageSafety Index
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Case closed
Our verdict
Other
REJECTED
Case summary
11 months ago
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11 months ago
I don't know why my bet is returned after i win and they say i was suspected match fixing and they don't have proof only allegations
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11 months ago
Hello xsilentv20,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 747.live Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? What kind of bet did you do - was it sports betting or casino games? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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11 months ago
My account is already verified since december 11 2023, I have a 5 bets on esports and all cancelled after i win the match, and the live support they accused me match fixing without any proof
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11 months ago
As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Nick
