HomeComplaints747.live Casino - Player's struggling to withdraw her winnings.

747.live Casino - Player's struggling to withdraw her winnings.

Amount: €2,290

747.live Casino
Safety Index:Above average
Submitted: 22 Mar 2023 | Case closed : 05 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Greece has not received his winnings. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago
Translation

Since 17.03.2023 I have submitted a withdrawal request and there are constant excuses that there is a problem with the card and the money has not been received, while with the bank I spoke to there is no such problem

Automatic translation:
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1 year ago

Dear festimekaci,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the withdrawal has been pending since March 17? Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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1 year ago

Dear festimekaci,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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