HomeComplaints7 Reels Casino - Player’s winnings have been voided.

7 Reels Casino - Player’s winnings have been voided.

Amount: A$800

7 Reels Casino
Safety Index:High
Submitted: 19 Oct 2021 | Case closed : 03 Nov 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Australia had his winnings confiscated. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

Voided my 800 dollar withdrawal and deposited $75

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3 years ago

Dear Bstyles,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you accumulated your winnings with or without an active bonus? Could you please clarify what you meant by "deposited $75"? Did the casino return this amount back to your account?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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3 years ago

Dear Bstyles,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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