The player from Australia had his winnings confiscated. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Bstyles,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you accumulated your winnings with or without an active bonus? Could you please clarify what you meant by "deposited $75"? Did the casino return this amount back to your account?
Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina