7 Reels Casino - Player’s account has been closed.

DON'T WASTE YOUR TIME IN THESE PARISVIP, 7REELS, 7SPIN, 21DUKES, SPARTANSLOT, BLACKDIAMON CASINOS ... AMONG OTHERS, THEY ARE THE SAME CHAIN OF FRIADE. The casino offered me a free spins bonus (quite misleading at your convenience, since the rollover was 25x of what you will win on them to be able to release 25 dls, but in reality I only counted 25% of the bet for this rollover, what actually made the rollover to be 100x of what you will win in the free games is to say if you win 10 dls ... You had to play 1000 dls and at the time of completing the rollover they only gave you 25 dls ... But there the thing does not end, those 25 dls you could play them but you find the profit to 100 dls 😂 to others you have to make a deposit of minimum 25 dls to be able to withdraw the 100 dls, but even after this the money that was left in your account was removed, which left you a "net profit" of $ 75 after an infinite rollover) the bonus I mentioned released it and completed my $ 100, upon uploading my documentation the casino decides only knows why, close my account (block my access) without even notifying me, I tell you CASINO GURÚ, why s They lend themselves to recommending these types of casinos that do nothing more than deceive people, as they say "both the one that kills the cow sins and the one that grabs its legs." The casino does not have a chat service for people who are not registered and the mail service who knows what it is since they do not say anything on their page, anyway, I can not imagine the face of the casino every time someone You earn something and they only have to close your account to avoid paying you, I will present my complaint to the consumer's attorney so that there is a history of these frauds, greetings.

Dear Micky1992,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Firstly, I would like to emphasize, that each casino has different bonus policy and different bonus conditions. A bonus is something like a gift from the casino and by accepting it you automatically agree to the rules attached in doing so.

However, I believe, that you should be informed when the casino decides to close your account and the reason for it.

Have you tried contacting the casino regarding your closed account? I am not sure I understood it correctly from your message. If yes, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

I believe, we will be help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

The account must be accessed in order to access the casino, without Access there is no way to communicate.

I agree that each casino has different bonus rules, but in this casino they do not put them in writing, at least not that part of "you can only withdraw 100 dls once the bonus requirements have been met and have at least one successful deposit but EYE ALL THE BALANCE THAT REMAINS IN YOUR ACCOUNT WILL BE LOST, WHETHER BONUS MONEY OR THE DEPOSITED ", I have played many casinos and only in this franchise do they play this way CHEAT since if some absent-minded person so to speak, deposits 100 dls or more It is surprising that you will lose that money when you collect the earnings of the bond, since they only allow you to make the withdrawal for 100 dollars and what remains in the account becomes zero. They should not recommend this type of casinos since they are fraud, or perhaps you carry commission every time this happens, anyway, I do not see that my complaint appears in the complaints that the casino has, I mean, they should appear so that the users are not scammed.

Micky1992, actually there is a way to communicate without accessing your account. Their email address is publicly displayed in the contact section https://www.7reels.com/es-MX/contact-us and the email address is support@7reels.com.

A maximum cashout from a bonus is stated in their Bonus T&Cs https://www.7reels.com/es-MX/bonus-rules,

"2.1.9. Límites de retiros de bonos gratuitos

El monto de retiros máximo del dinero de bonos gratuitos es como se menciona a continuación;

(i). Básico máx. €100"

Could you please advise if you have deposited any funds in to your account? Was there any active balance in the time of the account closure?

Additionally, your complaint is not visible under the casino’s review as your complaint is still in progress. You can always share your experience in our Forum https://casino.guru/forum, where it will be accessible and visible for more players regardless on the outcome of the complaint.

They are stubborn, they have something to eat.

Micky1992, I am sorry but I don't know how should I understand this. If there is anything else, I can do for you regarding your complaint, please let me know.

There is nothing to understand, they are impossible, they just have wasting my time because obviously they are not going to publish my complaint and the casino will not reopen my account so I can collect what I had won, have days in this endless post and solution they do not give me In short, karma exists.

We can try to ask the casino to comment on your issue. I will now transfer your complaint to my colleague Juli who will be at your assistance.

Hello Micky1992,

I have a few questions for you. Could you please advise if you have deposited any funds in to your account? Was there any active balance in the time of the account closure? All requested information is essential if we wish to proceed with the case. Thank you in advance.

I should read the entire conversation so that I don't ask obvious questions and keep wasting my time, it's annoying.

Dear Micky1992

Unfortunately, I did not quite understand. Could you answer my questions? All requested information is essential if we wish to proceed with the case. Be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you in advance.

Dear Micky1992,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.