The player from California had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. We informed the player about typical processing times and advised patience. After two weeks, the player confirmed the withdrawal remained pending despite KYC verification and no active bonus. The player later reported the withdrawal had been processed, and the complaint was marked as resolved.
5Bonuses Casino - Player believes that their withdrawal has been delayed.
Amount: $61
5Bonuses Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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4 months ago
According to the terms and conditions, the casino processes withdrawals within 24 hours. I submitted my withdrawal request on June 13th 2024 and they still have not processed my withdrawal.
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4 months ago
Dear tableplay,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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4 months ago
Hi, I still haven't received my withdrawal from 5bonuses.com. It has been two weeks. Please keep in mind that this was a crypto (bitcoin) withdrawal request.
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4 months ago
Thank you for your reply, tableplay. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
Thank you.
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3 months ago
Thank you for your reply, tableplay. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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3 months ago
Hi Kristina, please close this complaint and mark it as resolved. The casino has processed the withdrawal.
Best, Tableplay.
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3 months ago
Dear tableplay,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
