HomeComplaints56PG Casino - Player's withdrawal has been delayed.

56PG Casino - Player's withdrawal has been delayed.

Amount: 50 R$

56PG Casino
Safety Index:Low
Submitted: 30 Apr 2024 | Case closed : 20 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 months ago

The player from Brazil was unable to withdraw his winnings due to a processing issue. He had been trying to withdraw for 4 days and claimed that the support team was unresponsive. Despite our team's efforts to communicate with the player for further details and possible resolution, the player failed to respond. Consequently, we couldn't investigate the matter further and had to reject the complaint.

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6 months ago
Translation

I CAN'T WITHDRAW. THE MONEY WON'T CLEAR PROCESSING.

Automatic translation:
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6 months ago

Hello diegoanton123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 56PG Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick




 

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

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6 months ago
Translation

I'VE BEEN TRYING TO WITHDRAW FOR ABOUT 4 DAYS, YES I PLAYED WITH REAL MONEY, I DEPOSITED 20 REALS, THE SUPPORT NEVER RESPONDS, AND DOESN'T REFUND THE MONEY

Automatic translation:
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6 months ago

Could you please advise if your account is already verified and if yes, since when exactly? Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

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6 months ago

Dear diegoanton123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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6 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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