HomeComplaints56PG Casino - Player's withdrawal has been delayed.

56PG Casino - Player's withdrawal has been delayed.

Amount: 50 R$

56PG Casino
Safety Index:Low
Submitted: 30 Apr 2024
Case opened Current status

Waiting for player to reply

3d 11h 30m 6s

Case summary

4 days ago

The player from Brazil is unable to withdraw his winnings due to a processing issue.

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2 weeks ago
Translation

I CAN'T WITHDRAW. THE MONEY WON'T CLEAR PROCESSING.

Automatic translation:
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2 weeks ago

Hello diegoanton123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 56PG Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick




 

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

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2 weeks ago
Translation

I'VE BEEN TRYING TO WITHDRAW FOR ABOUT 4 DAYS, YES I PLAYED WITH REAL MONEY, I DEPOSITED 20 REALS, THE SUPPORT NEVER RESPONDS, AND DOESN'T REFUND THE MONEY

Automatic translation:
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1 week ago

Could you please advise if your account is already verified and if yes, since when exactly? Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

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4 days ago

Dear diegoanton123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

diegoanton123 has 3d 11h 30m 6s to reply

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