The player from Brazil had their account blocked after redeeming multiple coupons during a live event with multiple streamers. The issue was resolved when the casino unlocked the account after the player indicated their intention to file a complaint. Confirmation of the resolution was provided by the player, and the complaint was marked as 'resolved' in the system by the Complaints Team.
4Play.bet Casino - Player’s account was blocked after redeeming coupons.
Amount: 5 R$
4Play.bet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 weeks ago
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3 months ago
Translation
The casino blocked my account after I redeemed Live coupons.
It was a live event with multiple streamers and coupons. I redeemed all of them, guessed others, and then they blocked me.
Automatic translation:
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3 months ago
Hello Jackanrick,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 4play.bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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3 months ago
Dear Jackanrick,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
Translation
Good afternoon
It took me a while to respond because they promised to unblock my account today after I said I would complain here
In the morning it was unlocked
Automatic translation:
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2 months ago
Dear Jackanrick,
Do I understand it correctly that the issue has been resolved?
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2 months ago
Dear Jackanrick,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
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3 weeks ago
Dear Jackanrick,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
