The player from Brazil had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player later reported that the casino had asked him to deposit the same withdrawal amount to unlock the account, restricting him from making withdrawals or bets. We had extended the timer for the player's response by 7 days. However, due to the player's lack of response to our messages and questions, we were unable to investigate further and had to reject the complaint.
499Win Casino - Withdrawal of player's winnings has been delayed.
Amount: 200 R$
499Win Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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7 months ago
Translation
Good morning, I recharged 50 reais on this platform 499win.com and received a 100% bonus on my deposit. I met all the betting requirements but they won't let me withdraw. When I contacted support, they informed me that I need to make a deposit equal to my current balance in order to unlock the value of 200 and make a new withdrawal.
Is this correct?
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7 months ago
Dear Ian12,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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6 months ago
Translation
I didn't receive my withdrawal again returned the account they are asking me to deposit the same withdrawal amount to unlock the account, in addition to not being able to withdraw I cannot bet either
Automatic translation:
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6 months ago
Thank you for your reply, Ian12. Do I understand correctly that the casino is asking you to deposit R$200 (dispute value)?
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